By using this site, you agree to the IDC Privacy Policy

Dec 2017 - IDC Perspective - Doc # US43312917

Third-Party Enterprise Software Support: Key Risks and Questions to Ask

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: What to Consider When Evaluating Third-Party Support Providers for Enterprise Software

Situation Overview

Security

What Are the Potential Risks to My IT Environment?

What Questions Should I Ask a Third-Party Support Provider?

Compliance and Governance

What Are the Potential Risks to My IT Environment?

What Questions Should I Ask a Third-Party Support Provider?

Software Support Features and Functionality

What Are the Potential Risks to My IT Environment?

What Questions Should I Ask a Third-Party Support Provider?

Overall IT Expertise and Support

What Are the Potential Risks to My IT Environment?

What Questions Should I Ask a Third-Party Support Provider?

Annual Support Cost

What Are the Potential Risks to My IT Environment?

What Questions Should I Ask a Third-Party Support Provider?

IDC's Point of View

Advice for the Technology Buyer

Learn More

Related Research

Synopsis

Content


Related Links