TECH BUYER Oct 2018 - IDC FutureScape - Doc # US43647118

IDC FutureScape: Worldwide Digital Transformation 2019 Predictions

By: Jan van Vonno, Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Roberta BiglianiGroup Vice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, IDC, Philip CarterPhilip Carter, Group Vice President, European Chief Analyst and WW C-Suite Tech Research Lead, Lynne DunbrackGroup Vice President, Serge FindlingVice President of Research, Digital Transformation, Oscar GuzmanConsulting Manager, Latin America, Leslie HandGroup Vice President, IDC Retail and Financial Insights, Danielle Hernandez, Jordan JewellResearch Director, Digital Commerce and Enterprise Applications, Ritu JyotiGroup Vice President, Worldwide Artificial Intelligence and Automation Research Practice Global AI Research Lead, Gard LittleVice President, Global Services Markets and Trends, Adelaide O'BrienResearch Director, Government Digital Transformation Strategies, Tony OlvetGroup Vice President, Research, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Kevin ProutyGroup Vice President, Energy and Manufacturing Insights, Joseph C. PucciarelliGroup Vice President & IT Executive Advisor, Ranjit RajanVice President, Research (META), IDC, Juan Pablo SeminaraProgram Manager, Enterprise, Latin America, Ricardo VillateGroup VP Latin America, Mark WalkerAssociate Vice President, Sub-Saharan Africa, IDC, Mark YatesResearch Manager, Digital Transformation and Customer Experience, Europe, Yukiharu YorifujiResearch Vice President, IDC Japan, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Shawn FitzgeraldResearch Director, Digital Transformation Strategies

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Digital Transformation 2019 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2020, At Least 55% of Organizations Will Be Digitally Determined, Transforming Markets and Reimagining the Future Through New Business Models and Digitally Enabled Products and Services

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2022, the CDO Title Will Be in Decline, as Digital Will Have Become Fully Embedded, But More Than 60% of CEOs Will Have Spent Part of Their Careers Leading Digital Initiatives

Associated Drivers

IT Impact

Guidance

Prediction 3: The Paramount Importance of Customer Advocacy Will Result in 60% of B2C Brands Embracing Net Promoter Score as Their Leading Success Metric by the End of 2020

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2020, 80% of Enterprises Will Create Data Management and Monetization Capabilities, Thus Enhancing Enterprise Functions, Strengthening Competitiveness, and Creating New Sources of Revenue

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2020, 30% of G2000 Companies Will Have Implemented Advanced Digital Twins of Their Operational Processes, Which Will Enable Flatter Organizations and One-Third Fewer Knowledge Workers

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2023, 35% of Workers Will Start Working with Bots or Other Forms of AI, Requiring Company Leaders to Redesign Operational Processes, Performance Metrics, and Recruitment Strategies

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2020, 30% of G2000 Companies Will Have Allocated Capital Budget Equal to at Least 10% of Revenue to Fuel Their Digital Strategies

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2021, Prominent In-Industry Value Chains, Enabled by Blockchains, Will Have Extended Their Digital Platforms to Their Entire Omni-Experience Ecosystems, Thus Reducing Transaction Costs by 35%

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2021, About 30% of Manufacturers and Retailers Globally Will Have Built Digital Trust Through Blockchain Services That Enable Collaborative Supply Chains and Allow Consumers to Access Product Histories

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2023, 95% of Entities Will Have Incorporated New Digital KPI Sets — Focusing on Product/Service Innovation Rates, Data Capitalization, and Employee Experience — to Navigate the Digital Economy

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Next Chapter of DX: Technology-Driven Transformation Altering Business and Society

The Race to Innovate: Speed of Change, Delivery, and Operations Separates Thrivers and Survivors

Platforms, Platforms, Platforms: Industry Competes for Innovation at Scale

Sense, Compute, Actuate: Turning Data into Value

Cyber Insecurity: Theft, Cyberattack, and Negligence Create a Crisis of Digital Trust

Rising Customer Expectations: More Convenience, Customization, and Control

The Future of Work: Bridging the Digital Talent Gap

Learn More

Related Research

Content


Related Links