Table of Contents
IDC FutureScape Figure
Figure: IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2020 Top 10 Predictions
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: By the End of 2020, 60% of Manufacturers Will Be Using Digital Twins to Improve Product and Processes, But Only 15% Will Have Derived Tangible Business Benefits
Associated Drivers
IT Impact
Guidance
Prediction 2: By the End of 2021, 70% of Companies Will Have Trialed Edge Computing to Enhance Quality and Innovation of Connected Products and Assets; However, Only 20% Will Have Moved Beyond Proof of Concept to Scale
Associated Drivers
IT Impact
Guidance
Prediction 3: By 2022, 70% of Manufacturers Across Industry Will Use Cloud-Based Innovation Platforms and Marketplaces for Cross-Industry and Customer Codevelopment That Creates 50% of New Products and Service Ideas
Associated Drivers
IT Impact
Guidance
Prediction 4: Driven by Shortage of Digital Talent, 50% of Manufacturers Will Increase Their Investment by the End of 2022 in Engineering Services Providers, Vendor Marketplaces, and Crowdsourcing to Increase R&D ROI
Associated Drivers
IT Impact
Guidance
Prediction 5: By 2024, 40% of Manufacturers Will Enhance Their Product and Service Configuration Capabilities with AI to Enhance Customer-Led Design, Improve Customer Satisfaction, and Raise Revenue by 2% on Average
Associated Drivers
IT Impact
Guidance
Prediction 6: By 2021, 30% of Manufacturers Will Adopt AI Chatbots for Customer Service, 20% of Which Will Embed Them into Connected Products or External Chat Apps/Tools for Product Innovation
Associated Drivers
IT Impact
Guidance
Prediction 7: Owing to Customer Demand for Real-Time Visibility into Service Experiences, by 2023, 60% of Global OEMs Will Offer Intelligent Customer Portals with a Personalized Interface Improving CSAT Scores by 15%
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2022, 25% of Manufacturers Will Transform Their Service Execution by Deploying AI for Self-Healing Assets and Automated Decision Making, Resulting in a 10% Improvement in Service Delivery Speed
Associated Drivers
IT Impact
Guidance
Prediction 9: By 2025, 50% of G2000 Manufacturers Will Incorporate Blockchain and 3D Printing in Their Management of Service Parts to Reduce the Risk of Counterfeit Service Parts and Improve Fill Rates by 50%
Associated Drivers
IT Impact
Guidance
Prediction 10: Unable to Manage the Volume of Data from IoT-Connected Field Assets, by 2024, 90% of OEMs Will Utilize AI to Ensure That Field Workers Approach Achieving 100% First-Time Fix Rates
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
The Age of Innovation: Driving the Future Enterprise
Description
Context
The Platform Economy: Competing at Hyperscale
Description
Context
Sense, Compute, Act: Maximizing Data Value
Description
Context
Intelligence Everywhere: AI's Opportunity and Implications
Description
Context
Rising Customer Expectations: More Convenience, Customization, and Control
Description
Context
Reimagining the Material World: Revolutionized Materials and Processes Expand Digital Technology Reach
Description
Context
Demographic Paradox: A Widening Geo-Economic and Political Faultline
Description
Context
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Related Research
Research Vice President, Future of Industry Ecosystems & Product Innovation Strategies, Aly Pinder
Program Director, Service Innovation & Connected Products, Christopher Holmes
Managing Director - IDC Insights Asia Pacific, Lorenzo Veronesi
Research Manager, EMEA, Ko Shikita
Research Manager, IT Spending, IDC Japan, Mukesh Dialani
Program Director, Digital Engineering and Operational Technology Services