IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Manufacturing Product and Service Innovation 2020 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By the End of 2020, 60% of Manufacturers Will Be Using Digital Twins to Improve Product and Processes, But Only 15% Will Have Derived Tangible Business Benefits

Associated Drivers

IT Impact

Guidance

Prediction 2: By the End of 2021, 70% of Companies Will Have Trialed Edge Computing to Enhance Quality and Innovation of Connected Products and Assets; However, Only 20% Will Have Moved Beyond Proof of Concept to Scale

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2022, 70% of Manufacturers Across Industry Will Use Cloud-Based Innovation Platforms and Marketplaces for Cross-Industry and Customer Codevelopment That Creates 50% of New Products and Service Ideas

Associated Drivers

IT Impact

Guidance

Prediction 4: Driven by Shortage of Digital Talent, 50% of Manufacturers Will Increase Their Investment by the End of 2022 in Engineering Services Providers, Vendor Marketplaces, and Crowdsourcing to Increase R&D ROI

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2024, 40% of Manufacturers Will Enhance Their Product and Service Configuration Capabilities with AI to Enhance Customer-Led Design, Improve Customer Satisfaction, and Raise Revenue by 2% on Average

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2021, 30% of Manufacturers Will Adopt AI Chatbots for Customer Service, 20% of Which Will Embed Them into Connected Products or External Chat Apps/Tools for Product Innovation

Associated Drivers

IT Impact

Guidance

Prediction 7: Owing to Customer Demand for Real-Time Visibility into Service Experiences, by 2023, 60% of Global OEMs Will Offer Intelligent Customer Portals with a Personalized Interface Improving CSAT Scores by 15%

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2022, 25% of Manufacturers Will Transform Their Service Execution by Deploying AI for Self-Healing Assets and Automated Decision Making, Resulting in a 10% Improvement in Service Delivery Speed

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2025, 50% of G2000 Manufacturers Will Incorporate Blockchain and 3D Printing in Their Management of Service Parts to Reduce the Risk of Counterfeit Service Parts and Improve Fill Rates by 50%

Associated Drivers

IT Impact

Guidance

Prediction 10: Unable to Manage the Volume of Data from IoT-Connected Field Assets, by 2024, 90% of OEMs Will Utilize AI to Ensure That Field Workers Approach Achieving 100% First-Time Fix Rates

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

The Age of Innovation: Driving the Future Enterprise

Description

Context

The Platform Economy: Competing at Hyperscale

Description

Context

Sense, Compute, Act: Maximizing Data Value

Description

Context

Intelligence Everywhere: AI's Opportunity and Implications

Description

Context

Rising Customer Expectations: More Convenience, Customization, and Control

Description

Context

Reimagining the Material World: Revolutionized Materials and Processes Expand Digital Technology Reach

Description

Context

Demographic Paradox: A Widening Geo-Economic and Political Faultline

Description

Context

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