Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Imaging, Printing, and Document Solutions 2019Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2020, Over 50% of Acquisition Contracts for Office-Targeted Smart MFPs Will Prioritize the Software and Services Offering First and Consider the Hardware Feature Set as a Given

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2023, 60% of Enterprise MPS Engagements Will Leverage Machine Learning and Behavioral Analytics Technologies to Drive Specific Corporate Governance Policies and Paperless Initiatives

Associated Drivers

IT Impact

Guidance

Prediction 3: Fueled by DX Initiatives, by 2022, 30% of Enterprise Organizations Will Have Invested in MFP-Enabled Collaboration Solutions to Address Interdepartmental Document Workflow Bottlenecks

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2020, 20% of Small Companies Will Have Adopted Customized Pay-per-Use Print Contracts Enabled by the Adoption of Remote Usage Monitoring and Tracking Technologies

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2023, Overwhelmed by Corporate DX, Security, and Compliance Imperatives, 70% of Large Entities Will Have Turned to IT Outsourcers for Print Inclusive–Managed IT Infrastructure Services Contracts

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2021, a Significant Print-Related Security Breach Will Have Cost a G2000 Company Over $1 Million in Damages, Resulting in a Self-Mandated Reduction of Office Printing by More than 50% in 10 Years

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2024, Proliferation of Innovation Accelerator Technologies and Future of Work Initiatives Will Be Primary Drivers to Automate the Print-Related Service Experience, Resulting in a 25% Efficiency Increase

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2022, Rapid Adoption of Intelligent Automation Technology Will Serve as the Catalyst That Drives Print Out of Select High-Volume, Straightforward, and Repetitive Processes in 30% of Large Enterprises

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2021, IDC Expects 90% of Digital Signage Solutions to Have Incorporated Interactive AR and Analytics in Their Product Offerings

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2019, 90% of Brand Owners and Manufacturers Will Use Digital Print Technologies to Create New Efficiencies in the Supply Chain, Saving Over $3 Billion on Packaging Print

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Next Chapter of DX — Technology-Driven Transformation Altering Business and Society

The Race to Innovate — Speed of Change, Delivery, and Operations Separates Thrivers and Survivors

Sense, Compute, Actuate — Turning Data into Value

New Nature of Risk — Innovation Requires New Thinking in Security and Risk Management

Cyber Insecurity — Theft, Cyberattack, and Negligence Create a Crisis of Digital Trust

The Future of Work — Bridging the Digital Talent Gap

Legacy Inertia — Retrofit the Old into the DX World

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Related Research

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