TECH SUPPLIER Feb 2020 - Market Perspective - Doc # US44596220

Utilities Smart Customer Operations Quarterly Update: October-December 2019

By: Luiza Semernya, Jean-François SegalottoAssociate Research Director, Europe

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, October–December 2019

New Market Developments and Dynamics

Situation Overview

Business Environment, 4Q19

Figure: Real GDP Growth Forecast by Region, 2019

Figure: Personal/Private Consumption for Select Geographies, 1Q19-4Q19

Demand and Prices

Oil Prices

Figure: Brent Oil Price and West Texas Intermediate Crude Oil Price Trends 12-Month Hindsight, January 2019–December 2019

Electricity Prices

Figure: Electricity Prices in Major European Power Exchanges

Figure: U.S. Average Residential Electricity Prices, January 2019-December 2019

Customer Care and Billing, 4Q19

Sydney Water Chooses Wipro for Implementing SAP S/4HANA

Utility in Benin Selects Itron's Advanced Metering Infrastructure to Reduce Losses, Improve Efficiency

Customer Engagement, 4Q19

Enel, Amazon Launch New Smart Home Solution

Vattenfall Selects Eliq for Customer Engagement Trial in District Heating

Baltimore Gas & Electric, Oracle Reshape Peak Pricing Programs

Geo Launches Combined Smart Solution for Better Control of Energy Usage and Heating

Smart Metering, 4Q19

Landis+Gyr Enhances the Performance of Meter Data Management System

GRDF Reaches Four Million Smart Meter Milestone with Oracle

Italian Multi-Utility Leads Innovation in the Smart Gas Sector

Truckee Meadows to Deploy 110,000 Automated Water Meters

Tennessee Utility Selects Itron for a Water Modernization Project

Digital Transformation, 4Q19

SAP, Accenture Co-Develop New Cloud-Based Solution to Help Utilities Companies Supercharge Business Processes and Customer Experiences

E.ON Puts Customer in Control of Energy Data with Blockchain Prototype

Ferranti Signs Partnership with Utilia in the Italian Energy Market

Eliq, Bristol Energy to Test Energy Advisor AI in the U.K. Government's Home Trial

Major eMobility Agreements, 4Q19

ABB Wins Contract for Automated Vehicle Charging in Singapore

Vattenfall Chooses ABB Technology for 40 Fast-Charging Stations Across Sweden

Porsche Japan, ABB Showcase the Future of Japanese eMobility

Hyundai, Enel X Integrate Solutions for EV Customers

ŠKODA AUTO, Chakratec Collaborate for Kinetic Charging

Volvo Trucks Launches Sales of Electric Trucks for Urban Transport

Volvo Group, Autotech Ventures to Invest More in eMobility Start-Ups

Japanese Utility Selects Driivz to Enable the Transition to eMobility

Geo Partners with Wallbox to Integrate Electric Vehicle Smart Charging with Whole Home Energy Management

ABB Unveils End-to-End eMobility Solutions at eMove360°

ABB Expands Footprint in the Chinese eMobility Market

Germany Offers $1.1 Billion Climate and eMobility Funding to India

Smart City Initiatives and Developments, 4Q19

Bleutech Park Properties to Develop $7.5 Billion Technology-Driven Project in Las Vegas

Washington's Utility Awards a $10 Million Contract for Consumer Efficiency

ABB Launches a New Digital Energy-App Store, Machine Learning Technology

EDF Signs a First for the Global Tourism Industry Sustainability Deal

India Installs 1 Million Smart Streetlights

Southeast Asia Welcomes First Zero-Emissions Building


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