TECH BUYER Mar 2020 - IDC Perspective - Doc # US44623820

Augmented Service Execution Aids a Shrinking Talent Pool

By: Aly PinderProgram Director, Service Innovation & Connected Products

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Augmented Service Execution Aids a Shrinking Talent Pool

Situation Overview

Augmented Service Execution in the Field

Tools for Augmented Expertise Beyond AR/VR

Figure: Collaboration Enables Augmented Field Service Expertise

Figure: Field Service Knowledge Augmentation

Advice for the Technology Buyer

Figure: Essential Guidance to Help CXOs and Service Executives Focus on Innovation Led by the Field Team

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Related Research

Synopsis

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