TECH BUYER Dec 2019 - IDC PlanScape - Doc # US44624020

IDC PlanScape: Digital Transformation for Omni-Experience Customer Engagement

By: Aly PinderProgram Director, Service Innovation & Connected Products

Table of Contents

IDC PlanScape Figure

Figure: IDC PlanScape: Executive Summary of Digital Transformation for Omni-Experience Customer Engagement

Executive Summary

Why Is Omni-Experience Customer Engagement Important?

What Is Omni-Experience Customer Engagement?

Figure: IDC's Worldwide Digital Transformation Use Case Taxonomy, 2019: Omni-Experience Customer Engagement

Who Are the Key Stakeholders?

Table: Key Stakeholders' Roles and Responsibilities

How Can My Organization Take Advantage of Omni-Experience Customer Engagement?

Figure: IDC's Digital Transformation Journey Across Three Time Horizons

Figure: IDC's Digital Transformation Journey for Omni-Experience Customer Engagement

Advice for Technology Buyers

Related Research

Content


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