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TECH SUPPLIER Aug 2019 - Market Perspective - Doc # US44652919

Worldwide Managed Cloud Services Deal Penetration for the IT Outsourcing Services Market, 2014–2018

By: David TapperProgram Vice President, Outsourcing and Managed Cloud Services

Table of Contents

List of Attachments

Executive Snapshot

Figure: Executive Snapshot: Worldwide Deal Trends for Managed Cloud Services in ITO, 2014–2018

New Market Developments and Dynamics

Key Market Trends

Changing Deal Dynamics of Worldwide Managed Cloud Services for ITO

TCV: Average Managed Cloud Services Declining

Activity: Overall Penetration of Activity Increasing

Length of Deals: Deal Lengths Getting Shorter

Changing Customer Dynamics of Worldwide Managed Cloud Services for ITO

Industry: Broad Range of Industries Using Managed Cloud Services

Geography: Global Deals Show the Highest Penetration Rate

Organization: Large Enterprises Dominate Followed by Government

Market Definition

Relationship Between Traditional Outsourced-Managed Services and Managed Cloud Services

Extraction Markets

Figure: Managed Cloud Services Extraction Market Alignment with IDC Outsourcing-Managed Services Foundation Markets

Advice for the Services Provider

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