TECH BUYER Oct 2019 - IDC FutureScape - Doc # US44752319

IDC FutureScape: Worldwide Future of Work 2020 Predictions

By: Holly MuscolinoResearch Vice President, Content Strategies and the Future of Work, Raymond Koh, Jan Alexa, Cushing AndersonProgram Vice President, IT Education and Certification, Roberta BiglianiGroup Vice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, IDC, Megan Buttita, MLIS, Giulia CarosellaEuropean Digital Transformation Practice Lead, IDC, Evan HardieResearch Director, Future of Work, Printers & Digital Displays, Mick HeysVice President, Future of WorkSpace & Imaging, IDC EMEA, Phil HochmuthProgram Vice President, Enterprise Mobility, Kazuko IchikawaGroup Manager, PC, Mobile & Client Solution, IDC Japan, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Keith KmetzProgram Vice President, Imaging, Printing & Document Solutions, Marianne KoldingVice President, European Core Research Excellence Leader, European Skills Practice, Wayne KurtzmanResearch Director, Social and Collaboration, Amy Loomis, Ph.D.Research Director, Future of Work, Tom MainelliGroup Vice President, Device & Consumer Research, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Ryan O’LearyResearch Manager, Privacy and Legal Technology, Deepan PathySenior Research Manager, Lisa RowanResearch Vice President, HR, Talent, and Learning Strategies, Angela SalmeronResearch Director, European Future of Work, David SchubmehlResearch Vice President, Conversational Artificial Intelligence and Intelligent Knowledge Discovery, Jean-François SegalottoAssociate Research Director, Europe, Antonio WangAssociate Vice President, Client System Research, Imaging, Printing & Document Solution Research, and Research Operation Center, IDC China

Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Future of Work 2020 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2021, the Contribution by "Digital Coworkers" Will Increase by 35%, as More Tasks Are Automated and Augmented by Technology, Including AI, Robotics, AR/VR, and Intelligent Process Automation

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 2: By 2024, Two-Thirds of Employees in High-Performing G2000 Enterprises Will Shift from Static Roles and Processes to Dynamic, Multidisciplinary, Outcome-Focused Reconfigurable Teams

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 3: By 2024, 30% of the G2000 Firms Will Rely on a Global, Secure, Intelligent, Highly Integrated, and Collaborative Ecosystem That Enables Enterprises to Function as Borderless Organizations

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 4: By 2022, 33% of G1000 Companies Will Offer Agile, Dynamic, and AI-Driven Learning Pathways as the Primary Approach to Career Development and Succession Planning

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 5: By 2023, 30% of the Workforce Will Have Their Own Secure Portable, Private Digital Work Identity, Enabling Them to Access the Tools and Data They Need Across Business Entities

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 6: By 2023, 50% of G2000 Organizations Will Measure and Incentivize Management Empathy Metrics as Part of Their Leadership's Balanced Scorecard to Positively Impact Revenue and Brand Value

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 7: By 2021, 35% of Knowledge and Frontline Workers Will Consider Social, Environmental, and Humanitarian Actions as Key Criteria to Employment Decisions

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 8: By 2022, 25% of G2000 Firms Will Use Integrated Workplace Sensing Systems to Optimize and Personalize the Employee Experience, Enhancing Office Productivity, Safety, and Security

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 9: By 2025, 20% of G2000 Workers Will Have Access to "Fit for Purpose" Forms of Human Augmentation and Assistance, Merging Physical and Digital, Including Exoskeletons and Robotics, AR/VR, and Wearables

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 10: By 2023, Half of G2000 Companies Will Use AI/ML, Chatbots, and Digital Assistants to Measure Key Behavioral Indicators (KBIs) to Drive Agility, Collaboration, Innovation, and Business Outcomes

Associated Drivers

IT Impact

Business Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

The Age of Innovation: Driving the Future Enterprise

Description

Context

Accelerated Disruption: Navigating Business Challenges as Volatility Intensifies

Description

Context

Geopolitical Risk: Societal and Economic Tensions Rise

Description

Context

Intelligence Everywhere: AI's Opportunity and Implications

Description

Context

Rising Customer Expectations: More Convenience, Customization, and Control

Description

Context

The Future of Work: Agile, Augmented, Borderless, and Reconfigurable

Description

Context

Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage

Description

Context

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