IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Services 2020 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2022, the Financial Impact of the IT Skills Gap Will Grow to $775 Billion Worldwide, from $302 Billion in 2019, as a Result of Delayed Release of Products/Service, Missed Revenue, or Increased Cost

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2022, 75% of IT Organizations Will Have Undergone Process Transformation to Adopt DX-Enabled Processes, Such as Agile Development, Impacting 80% of Processes and Affecting 90% of Their IT Employees

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2023, 47% of the Services That Organizations Receive Will Be Delivered Via a Mix of Non-AI and AI-Enabled Automation, and at This Time, AI-Enabled Automation Will Represent 20% of Total Automation Spend

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2023, a Quarter of All Organizations Will Begin Implementing a Strategy for Enterprisewide "Innovation at Scale"

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2022, 78% of Enterprises Will Partner with Technology Services Vendors That Can Orchestrate Various Technology Innovations into Business Use Cases to Drive Transformation at Scale

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2024, 55% of Organizations Modernizing Their Legacy Mainframe Applications Will Have Modernized the Underlying Application Infrastructure, with 83% Turning to Cloud as Their Preferred Medium

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2021, 41% of All Enterprises Will Invest in an (or Upgrade an Existing) Employee Onboarding System to Improve Their Employee Engagement and Retention by up to 80%

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2025, 75% of Software and Hardware Technology Product Companies Will Outsource Some or All Parts of Their Product Life-Cycle Function as They Grapple with Talent Shortage and Shrinking R&D Budgets

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2023, 60% of Organizations That Have Adopted 3rd Platform Solutions Will Seek New Services from Third-Party Suppliers, Requiring Service Businesses to Reskill 20% of Their Workforces

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2025, Enterprise IT Organizations Will Spend over $10 Billion on the Deployment and Maintenance of Non-IT Devices in the Internet of Things, Supporting Everything That Can Be Sensored and Monitored

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

The Age of Innovation: Driving the Future Enterprise

Accelerated Disruption: Navigating Business Challenges as Volatility Intensifies

Crisis of Digital Trust: Escalating Threats Mandates Strategic Responses

Intelligence Everywhere: AI's Opportunity and Implications

Rising Customer Expectations: More Convenience, Customization, and Control

The Future of Work: Agile, Augmented, Borderless, and Reconfigurable

Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage

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