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TECH BUYER Feb 2019 - IDC MarketScape - Doc # US44806818

IDC MarketScape: Worldwide IT Service Management Implementation Services 2019 Vendor Assessment

By: Chad HustonResearch Manager, Worldwide Services, Ali ZaidiResearch Director, IT Consulting, Systems Integration, and Artificial Intelligence Services

Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape Worldwide IT Service Management Implementation Services Vendor Assessment

IDC Opinion

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

Accenture

Strengths

Challenges

Consider Accenture When

Cognizant

Strengths

Challenges

Consider Cognizant When

Deloitte

Strengths

Challenges

Consider Deloitte When

DXC

Strengths

Challenges

Consider DXC When

Infosys

Strengths

Challenges

Consider Infosys When

Tech Mahindra

Strengths

Challenges

Consider Tech Mahindra When

Unisys

Strengths

Challenges

Consider Unisys When

Wipro

Strengths

Challenges

Consider Wipro When

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Market Definition

Figure: IT Service Management Implementation Services

Customer Perceptions of ITSM Implementation Services Vendors

Figure: Top 10 Business Drivers for ITSM Implementation Services Projects, 2018

Figure: Top 10 Factors for Successful ITSM Implementation Services Projects, 2018

Figure: Key Sponsors for ITSM Implementation Services Projects, 2018

Figure: Solutions Bundled with ITSM Implementation Services Projects, 2018

Strategies and Capabilities Criteria

Table: Key Strategy Measures for Success: Worldwide ITSM Implementation Services Vendors, 2019

Table: Key Capability Measures for Success: Worldwide ITSM Implementation Services Vendors, 2019

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Related Research

Synopsis

Content


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