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TECH BUYER Apr 2019 - IDC Perspective - Doc # US44946119

Reimagining Public Sector IT Services Management to Run IT as a Transformative Service Business

By: Thom RubelAdjunct Research Advisor, Bill KeyworthAdjunct Research Advisor, Robert MulthaupAdjunct Research Advisor

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Reimagining Public Sector IT Services Management to Run IT as a Transformative Service Business

Situation Overview

Table: Change from Traditional IT to an IT Service Business

Considerations for Running Government IT as a Service Business

Causes of ITSM Critical Issues

Critical Challenges to Running "IT as a Viable" Service Business

Figure: Services Management — Challenges in Running IT as a DX Service Business

Key Challenges

Leveraging Service Portfolio Management in Steering IT Through DX Waters

Advancing Managerial Accounting to Optimize and Express Financial Contribution of IT

Using IT Product Management to Ensure That IT Services Deliver Expected Value

Measuring IT Performance to Ensure IT Delivers Expected Value

Figure: Delivery Framework for Running IT as a DX Services Business

Advice for Technology Leaders

Table: Essential Guidance for Running IT as a DX Service Business

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Related Research

Synopsis

Content


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