TECH SUPPLIER Jul 2020 - Taxonomy - Doc # US44961820

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Insurance

By: Sabitha Majukumar, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Shawn FitzgeraldResearch Director, Digital Transformation Strategies

Table of Contents

IDC's Worldwide DIGITAL TRANSFORMATION Taxonomy

Figure: Digital Transformation Primary Segments for Contextual and Value-Centric Insurance

DIGITAL TRANSFORMATION TAXONOMY CHANGES FOR 2020

Table: Summary of Insurance Use Case Changes for 2020

Taxonomy Overview

Understanding and Using IDC's Digital Transformation Taxonomy

Definitions

Insurance

Digital Mission: Contextual and Value-Centric Insurance

Strategic Priority: Omni-Experience Engagement

Figure: Omni-Experience Engagement

Omni-Experience Engagement Program: Omni-Channel Delivery of Products and Services

Table: Use Case Details for Omni-Channel Delivery of Products and Services Program

Omni-Experience Engagement Program: Customer-Driven Product and Service Innovation

Table: Use Case Details for Customer-Driven Product and Service Innovation Program

Omni-Experience Engagement Program: Targeted Marketing and Communication

Table: Use Case Details for Targeted Marketing and Communication Program

Strategic Priority: Usage- and Value-Oriented Offerings

Figure: Usage-and Value-Oriented Offerings

Usage- and Value-Oriented Offerings Program: Usage-Based Insurance

Table: Use Case Details for Usage-Based Insurance/Evidence-Based Pricing Program

Usage- and Value-Oriented Offerings Program: Preventative Insurance

Table: Use Case Details for Preventative Insurance Program

Usage- and Value-Oriented Offerings Program: Bundled Offerings Through Partnership Ecosystem

Table: Use Case Details for Bundled Offerings Through Partnership Ecosystem Program

Strategic Priority: Frictionless Insurance

Figure: Frictionless Insurance

Frictionless Insurance Program: Process Optimization

Table: Use Case Details for Process Optimization Program

Frictionless Insurance Program: Omni-Channel Optimization

Table: Use Case Details for Omni-Channel Optimization Program

Frictionless Insurance Program: Open and Collaborative Enterprise

Table: Use Case Details for Open and Collaborative Enterprise Program

Strategic Priority: Building Cognitive Competencies

Figure: Building Cognitive Competencies

Building Cognitive Competencies Program: Intelligent Risk Management

Table: Use Case Details for Intelligent Risk Management Program

Building Cognitive Competencies Program: Intelligent Compliance Handling

Table: Use Case Details for Intelligent Compliance Handling Program

Building Cognitive Competencies Program: Data Monetization

Table: Use Case Details for Data Monetization Program

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Related Research

IDC Digital Transformation Spending Guide

Synopsis

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