Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Services 2021 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2025, Three-Quarters of Organizations Looking to Drive Revenue Growth Will Only Select Vendors That Can Offer a Portfolio of Strategy, Design, and Technology Services

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2024, Nearly 55% of Firms Will Utilize PaaS as the Primary Application Development Platform to Develop Custom Applications and Drive DevOps Maturity Deeper Through Their Application Portfolios

Associated Drivers

IT Impact

Guidance

Prediction 3: By the End of 2021, 70% of Organizations with Mature EX Programs Will Have Returned to Pre-2020 Growth Trajectories Compared with Only 20% of Organizations with Immature EX Programs

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2022, over 90% of Vendors' Innovation Centers Will Be Repurposed as Hybrid Virtual and Physical Innovation Networks Rather Than as Dedicated Spaces Where People Must Meet Face-to-Face to Innovate

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2023, More than 70% of Firms Will Use Multicloud Management Platform Capabilities as Part of Managed Cloud Services to Standardize Toolsets, Ensure Quality of Service, and Enable Demand Management

Associated Drivers

IT Impact

Guidance

Prediction 6: By the End of 2021, 32% of Organizations Will Be Leveraging Employee Persona-Based Profiles to Provide an Enhanced Employee Experience

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2023, over Two-Thirds of G2000 Organizations Will Have Incorporated Service Delivery Resilience Assessment and Assurance into over 75% of Their Externally Sourced Business and IT Services

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2022, Just over 50% of Organizations with 1,000+ Employees Will Accelerate Their Digital Transformation Projects (as 36% Are Accelerating Now), Making the Remaining Firms Increasingly Disadvantaged

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2024, over 75% of Organizations Will Implement Some Level of Automation Across Multiple Processes to Drive a Higher Level of Process Optimization and to Free Up Operational Cash

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2024, More than 45% of Organizations Will Prioritize Faster Turnaround and Speed to Value as One of the Top 3 Vendor Criteria in Selecting Services Vendors

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerated Disruption — Crisis, Resilience, and Opportunity

Description

Context

Strategic Innovation — Shaping the Future Enterprise Today

Description

Context

The Next Normal — Resilient Business and Operating Models

Description

Context

Geopolitical Risk — Societal and Economic Tensions Escalate

Description

Context

Rethinking Globalization — Disruptions Challenge Resilience

Description

Context

Digital Platform — Ecosystems at Scale

Description

Context

Work Transformation — Redefining Teams, Skills, and Leadership

Description

Context

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Related Research

Content


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