Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Supply Chain 2020 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By the End of 2021, Half of All Manufacturing Supply Chains Will Have Invested in Supply Chain Resiliency and Artificial Intelligence, Resulting in Productivity Improvements of 15%

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2022, Firms Will Dedicate 35% of Their Logistics Business Process Outsourcing Services Budget to Process Automation, Focusing on Order, Inventory, and Shipment Tracking

Associated Drivers

IT Impact

Guidance

Prediction 3: By the End of 2020, Half of All Large Manufacturers Will Have Automated Supplier and Spend Data Analysis, Resulting in a 15% Procurement Productivity Gain

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2023, Supply Chain Micro-Application Extensions Will Account for One-Third of All New Technology Investments in Manufacturing and Retail

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2023, 65% of Warehousing Activities Will Use Robots and Situational Data Analytics to Enable Storage Optimization, Increasing Capacity by over 20% and Cutting Work Order Processing Time in Half

Associated Drivers

IT Impact

Guidance

Prediction 6: To Lessen Stress on the Service Supply Chain, by 2023, 25% of OEMs Will Leverage Blockchain to Source Spare Parts, Improving Accuracy of Usable Parts by 60% and Lowering Expedite Costs by 45%

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2023, 60% of G2000 Manufacturers Will Invest in AI-Infused Robotic Process Automation to Automate Tasks Through Increased Productivity and Address Supply Chain Skills Deficit

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2024, 75% of All Consumer-Facing Companies Will Have Developed the Ability to Customize at Scale Within Their Supply Chains, Resulting in, on Average, a 2–3 Percentage Point Increase in Market Share

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2022, the Number of Companies Offering Flexible Warehousing Options Will Have Increased by 50%, Which Can Help Address Seasonal Demand Challenges and Lower Fixed Overhead Costs by over 20%

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2024, for Transparency and Efficiency, 40% of Customs Agencies Will Join Private Blockchain and API-Powered Trade Platform Ecosystems to Achieve a 50% Increase in Cross-Border Compliance

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

The Age of Innovation: Driving the Future Enterprise

The Platform Economy: Competing at Hyperscale

Sense, Compute, Act: Maximizing Data Value

Intelligence Everywhere: AI's Opportunity and Implications

Rising Customer Expectations: More Convenience, Customization, and Control

Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage

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