target audience: TECH BUYER  Publication date: Dec 2019 - Document type: IDC Perspective - Doc  Document number: # US45646819

Government DX Success: Why, Where, and How to Measure Digital Transformation Service Providers

By: 

  • Thom Rubel
  • Dr. Ron Babin
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Content

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: Success Measures for Digital Service Providers

  • Situation Overview

    • DX Sourcing and Success: Where to Measure and What to Measure

    • A Measurement Model

    • Figure: Where to Measure Transformation Success: The DX Service Pipeline

    • Table: What and Where to Measure DX Success

    • Figure: Trade-Offs in Digital Transformation Metrics

    • 3rd Platform Key Performance Indicators for IT Services Management

  • Advice for the Technology Leaders

    • Table: Essential Actions for Measuring DX Success with Service Providers

  • Learn More

    • Related Research

    • Synopsis