Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide CIO Agenda 2021 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2022, 65% of CIOs Will Digitally Empower and Enable Frontline Workers with Data, AI, and Security to Extend Their Productivity, Adaptability, and Decision Making in the Face of Rapid Changes

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2021, Unable to Find Adaptive Ways to Counter Escalating Cyberattacks, Unrest, Trade Wars, and Sudden Collapses, 30% of CIOs Will Fail in Protecting Trust — the Foundation of Customer Confidence

Associated Drivers

IT Impact

Guidance

Prediction 3: Through 2023, Coping with Technical Debt Accumulated During the Pandemic Will Shadow 70% of CIOs, Causing Financial Stress, Inertial Drag on IT Agility, and "Forced March" Migrations to the Cloud

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2023, Global Crises Will Make 75% of CIOs Integral to Business Decision Making as Digital Infrastructure Becomes the Business OS While Moving from Business Continuation to Reconceptualization

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2024, to Support Safe, Distributed Work Environments, 50% of CIOs Will Accelerate Robotization, Automation, and Augmentation, Making Change Management a Formidable Imperative

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2023, CIO-Led Adversity Centers Will Become a Permanent Fixture in 65% of Enterprises, Focused on Building Resilience with Digital Infrastructure and Flexible Funding for Diverse Scenarios

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2025, 80% of CIOs Alongside LOBs Will Implement Intelligent Capabilities to Sense, Learn, and Predict Changing Customer Behaviors, Enabling Exclusive Customer Experiences for Engagement and Loyalty

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2025, 60% of CIOs Will Implement Governance for Low-Code/No-Code Tools to Increase IT and Business Productivity, Help LOB Developers Meet Unpredictable Needs, and Foster Innovation at the Edge

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2025, 65% of CIOs Will Implement Ecosystem, Application, and Infrastructure Control Systems Founded on Interoperability, Flexibility, Scalability, Portability, and Timeliness

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2024, 75% of CIOs Will Absorb New Accountabilities for the Management of Operational Health, Welfare, and Employee Location Data for Underwriting, Health, Safety, and Tax Compliance Purposes

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerated Disruption — Crisis, Resilience, and Opportunity

Strategic Innovation — Shaping the Future Enterprise Today

Intelligence Everywhere — Data Drives Action

Geopolitical Risk — Societal and Economic Tensions Escalate

Digital Platform — Ecosystems at Scale

Crisis of Trust — Meeting Rising Expectations

Customer Engagement Redefined — Safe, Secure, and Sustainable Digital Experience

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