TECH BUYER Mar 2020 - IDC PlanScape - Doc # US46093119

IDC PlanScape: Digital Transformation for Returns Management and Reverse Logistics

By: Jordan K. SpeerResearch Manager, Global Supply Chain

Table of Contents

IDC PlanScape Figure

Figure: IDC PlanScape: Executive Summary of Digital Transformation for Returns Management and Reverse Logistics

Executive Summary

Why Is DX for Returns Management and Reverse Logistics Important?

Figure: Costs Incurred at Each Step in Apparel Supply Chain Execution

Figure: Costs Incurred at Each Step in Apparel Reverse Logistics

Focus on the Sideline

Understanding the "Why" of Consumer Returns

Understanding the "How" of Consumer Returns

Returns Are an Opportunity

Where Sustainability Enters the Picture

What Is DX for Returns Management and Reverse Logistics?

What Is Returns Management?

What Is Reverse Logistics?

What Goes into a Successful Returns Management and Reverse Logistics Strategy?

At Walmart, Refried Apparel, and Patagonia, Sustainability Is Top of Mind

Who Are the Key Stakeholders?

Table: Benefits for the Key Stakeholders

How Can My Organization Take Advantage of DX for Returns Management and Reverse Logistics?

Figure: Stages of Transformation: Retailers

Here-and-Now Returns Management

Assign Responsibility and Be Strategic

Close the Loop

Advice for Technology Buyers

LEARN MORE

Related Research

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