Table of Contents
IDC PlanScape Figure
Figure: IDC PlanScape: Executive Summary of Digital Transformation for Returns Management and Reverse Logistics
Why Is DX for Returns Management and Reverse Logistics Important?
Figure: Costs Incurred at Each Step in Apparel Supply Chain Execution
Figure: Costs Incurred at Each Step in Apparel Reverse Logistics
Focus on the Sideline
Understanding the "Why" of Consumer Returns
Understanding the "How" of Consumer Returns
Returns Are an Opportunity
Where Sustainability Enters the Picture
What Is DX for Returns Management and Reverse Logistics?
What Is Returns Management?
What Is Reverse Logistics?
What Goes into a Successful Returns Management and Reverse Logistics Strategy?
At Walmart, Refried Apparel, and Patagonia, Sustainability Is Top of Mind
Who Are the Key Stakeholders?
Table: Benefits for the Key Stakeholders
How Can My Organization Take Advantage of DX for Returns Management and Reverse Logistics?
Figure: Stages of Transformation: Retailers
Here-and-Now Returns Management
Assign Responsibility and Be Strategic
Close the Loop
Advice for Technology Buyers