TECH BUYER Apr 2020 - IDC Perspective - Doc # US46142720

Managing Retail Banking Customer and Employee Expectations During Uncertain Times of Pandemics and COVID-19

By: Marc DeCastroResearch Director, Consumer Banking, Alan WebberProgram Vice President, Customer Experience

Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Managing Retail Banking Customer and Employee Expectations During Uncertain Times of Pandemics and COVID-19

Situation Overview

IDC's Quick Take

News Highlights

Advice for the Technology Buyer

Begin with Empathy

Reset Goals and Targets

Adapt Your Customer Experience to the New Reality

Support Employees in Supporting Your Customers

Learn More

Related Research

Synopsis

Content


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