Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Pandemics Will Change the Technology and Software Markets

New Market Developments and Dynamics

Technology Investment Will Change

Customer Technology Struggles Are Real

Figure: Pandemic, Technology, and the Digital Enterprise

Customer-Focused Software Vendors

Trade-Offs in the IT Software Portfolio

New Urgency for SaaS and Cloud-Enabled Software

Artificial Intelligence for a Competitive Edge

The Value of Ecosystems

Partnerships and Alliances

Scenarios/Use Cases

Advice for the Technology Supplier

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Related Research



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