target audience: TECH BUYER  Publication date: Jun 2021 - Document type: IDC MarketScape - Doc  Document number: # US46154220

IDC MarketScape: Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment

By: 

  • Gaia Gallotti Loading
  • Jean-Fran├žois Segalotto Loading
  • Gaurav Verma Loading

Content



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Table of Contents


  • IDC MarketScape Figure

    • Figure: IDC MarketScape: Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment

  • IDC Opinion

  • IDC MarketScape Vendor Inclusion Criteria

  • Advice for Technology Buyers

  • Vendor Summary Profiles

    • Gentrack

    • Strengths

    • Challenges

    • Hansen Technologies

    • Strengths

    • Challenges

    • MECOMS

    • Strengths

    • Challenges

    • Oracle

    • Strengths

    • Challenges

    • Pegasystems

    • Strengths

    • Challenges

    • Salesforce

    • Strengths

    • Challenges

    • SAP

    • Strengths

    • Challenges

  • Appendix

    • Reading an IDC MarketScape Graph

    • IDC MarketScape Methodology

    • Market Definition

    • Strategies and Capabilities Criteria

    • Table: Key Capabilities Measures for Success: Worldwide Customer Experience Management Solutions for Utilities

    • Table: Key Strategy Measures for Success: Worldwide Customer Experience Management Solutions for Utilities

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    • Related Research

    • Synopsis