TECH BUYER Jun 2021 - IDC MarketScape - Doc # US46154220

IDC MarketScape: Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment

By:

Gaia Gallotti
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,
Jean-Fran├žois Segalotto
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,
Gaurav Verma
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Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape: Worldwide Customer Experience Management Solutions for Utilities 2021 Vendor Assessment

IDC Opinion

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

Gentrack

Strengths

Challenges

Hansen Technologies

Strengths

Challenges

MECOMS

Strengths

Challenges

Oracle

Strengths

Challenges

Pegasystems

Strengths

Challenges

Salesforce

Strengths

Challenges

SAP

Strengths

Challenges

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Market Definition

Strategies and Capabilities Criteria

Table: Key Capabilities Measures for Success: Worldwide Customer Experience Management Solutions for Utilities

Table: Key Strategy Measures for Success: Worldwide Customer Experience Management Solutions for Utilities

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Related Research

Synopsis

Content


Related Links