Post-COVID-19: A CIO Recovery Guide — IT Sourcing Insights and Recommendations

Executive Snapshot

• Figure: Executive Snapshot: Mitigating Impact and Aligning Sourcing Strategy

Situation Overview

Advice for the Technology Leader

• Short Term: Sourcing Triage (One to Three Months)

• Supply Chain Disruption and Demand Fluctuations Will Impact Availability of Devices

• Work-at-Home Mobilization Will Require Focus on Security Vendors

• Force Majeure/Acts of God

• Remote Access, Collaboration, Virtualization, and IT Service Management Technologies Play Key Role in Mitigating Impact

• Be on the Lookout for Unethical Behavior

• Medium Term: Align Sourcing Strategy with Changing Business Needs (Three to Six Months)

• Crisis Shifts Digital Transformation Trajectory and Related Technology Investments

• Assess Application and Infrastructure Usage to Identify Underleveraged Assets

• India Lockdown Raises Work-from-Home Readiness Questions

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• Related Research

• Synopsis