Table of Contents
IDC FutureScape Figure
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: By 2022, 45% of Repetitive Work Tasks in Large Enterprises Will Be Automated and/or Augmented by Using "Digital Coworkers" (Powered by AI, Robotics, and IPA), Furthering Human-Machine Collaboration
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 2: By 2025, 40% of the G2000 Will Augment Human Staff with "Digital Coworkers" (Powered by AI, Robotics, and IPA) to Navigate and Manage Large Ecosystems to Perform Complex Cross-Business Interactions
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 3: By 2022, 25% of G2000 Firms Will Deploy Technologies Imbued with Data Manipulation and Visualization Capabilities, Driving Collaborative Productivity via Conference Calls for a Hybrid Workforce
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 4: By 2023, 75% of the G2000 Will Commit to Providing Technical Parity to a Workforce That Is Hybrid by Design Rather than by Circumstance, Enabling Them to Work Together Separately and in Real Time
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 5: By 2024, 50% of the G2000 Will Rely on Connected, Secure, and Prescriptive Digital Ecosystems That Recommend Next Best Action
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 6: By 2021, 65% of Knowledge and Frontline Workers Will Include Health Considerations in Addition to Social, Environmental, and Humanitarian Actions as Key Criteria to Employment Decisions
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 7: By 2023, G2000 Companies That Deploy Embedded AI-Driven Dynamic Learning and Digital Adoption Platforms That Support Adaptive, Reconfigurable Teams Will Achieve a 20% Increase in Productivity
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 8: By 2025, 55% of G2000 Firms Will Have Remodeled, Relocated, or Constructed Office Facilities for the Purposes of Improved Employee Health Protection and Optimized Business Continuity
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 9: By 2022, an Additional $2 Billion Will Be Spent on Desktop and Workspace as a Service by the G2000, as 75% Incorporate Employees' Home Network/Workspace as Part of the Extended Enterprise Environment
Associated Drivers
IT Impact
Business Impact
Guidance
Prediction 10: By 2025, G2000 Firms Will Increase Spending on Business-Critical Infrastructure by 25% to Support Solutions for Employee Safety Such as Contact Tracing, Temperature Sensing, and Proximity Monitoring
Associated Drivers
IT Impact
Business Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
Accelerated Disruption — Crisis, Resilience, and Opportunity
Description
Context
Strategic Innovation — Shaping the Future Enterprise Today
Description
Context
The Next Normal — Resilient Business and Operating Models
Description
Context
Intelligence Everywhere — Data Drives Action
Description
Context
Digital Platform — Ecosystems at Scale
Description
Context
Work Transformation — Redefining Teams, Skills, and Leadership
Description
Context
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Related Research
Research Vice President, Content Strategies and the Future of Work, Mick Heys
Vice President, Future of WorkSpace & Imaging, IDC EMEA, Phil Hochmuth
Program Vice President, Enterprise Mobility, Shannon Kalvar
Research Manager , IT Service Management and Client Virtualization, Keith Kmetz
Program Vice President, Imaging, Printing & Document Solutions, Wayne Kurtzman
Research Director, Social and Collaboration, Amy Loomis, Ph.D.
Research Director, Future of Work, Marci Maddox
Research Director, Digital Experience Strategies, Tom Mainelli
Group Vice President, Device & Consumer Research, Simon Piff
Vice President of Security Practice, Lisa Rowan
Research Vice President, HR, Talent, and Learning Strategies, Angela Salmeron
Associate Research Director, European Future of Work, Jordan K. Speer
Research Manager, Global Supply Chain