Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Pervasive AI on Tap at IBM Think 2020

New Market Developments and Dynamics

AI Announcements

Automating Call Centers

Automating Business Operations

Automating IT Operations

Leveraging ML for DevOps and Deployment with UrbanCode Velocity

Automating Business Planning and Easing Your Journey to AI

Advice for the Technology Supplier

IDC's Point of View

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Related Research

Synopsis

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