target audience: TECH BUYER  Publication date: Jun 2020 - Document type: IDC Perspective - Doc  Document number: # US46455320

The Impact of COVID-19 on Digital Business Operations

By:  Alison Close

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Table of Contents


  • Executive Snapshot

    • Figure: Executive Snapshot: The Impact of COVID-19 on Digital Business Operations Services

  • Situation Overview

    • Figure: Permanent Changes as a Result of COVID-19

  • Advice for the Technology Buyer

    • Figure: C-Suite Executives' Preferences for Platform Deployment by Procurement Function

    • Figure: CFOs' Perspective of the Use of Standardized Technologies/Platforms for Finance and Accounting Services

    • Figure: Global Supply Chains Respond to COVID-19

    • Table: Procurement BPO Pricing Models

  • Learn More

    • Related Research

    • Synopsis