TECH BUYER Aug 2021 - IDC PlanScape - Doc # US46599020

IDC PlanScape: Workforce Optimization in Retail

By: Leslie HandGroup Vice President, IDC Retail and Financial Insights

Table of Contents

IDC PlanScape Figure

Figure: IDC PlanScape: Executive Summary of Workforce Optimization in Retail

Executive Summary

Why Is Workforce Optimization Important?

Figure: The Key Ingredients of Touch-Free Retail

Table: Estimating the KPI Improvements Related to Workforce Optimization Investments

What Is Workforce Optimization?

Figure: Workforce Optimization Improvements in Early Invested Retailers, 2020

Creating a Store Floor Collaboration Zone

Table: Enduring Work and Technology Advances

Benefits of Workforce Optimization Reach Across the Enterprise

Managing Frontline Employees

Training Employees for Resilience and Compliance

Delivering on Promises to Ecosystem Partners

Providing Differentiated Customer Experiences

Who Are the Key Stakeholders?

Internal Stakeholders

Table: Key Stakeholders' Roles and Responsibilities

External/Ecosystem Partners

Technology Partners

How Can My Organization Take Advantage of Workforce Optimization?

Prioritizing Your Workforce Optimization Implementations

Table: Building the Technology Ecosystem for the Empowered Employee

Considerations and Challenges for Workforce Optimization DX

Advice for Technology Buyers

Related Research


Related Links