TECH BUYER Oct 2021 - IDC FutureScape - Doc # US46844221

IDC FutureScape: Worldwide Services 2022 Predictions

By:

Rebecca Segal, Chad Huston, Cushing Anderson,
Rob Brothers
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,
Mukesh Dialani
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,
Jennifer Hamel
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,
Douglas Hayward
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,
Cathy Huang
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,
Matthew Wilkins
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,
Vladimir Kroa
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,
Gard Little
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,
Peter Marston
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,
Matthew Merker
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,
Lisa Rowan
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,
Bjoern Stengel
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,
David Tapper
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,
Takuya Uemura
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,
Linus Lai
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Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Services 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2023, 60% of Organizations Will Be Implementing Sustainability-Related Considerations into Their Business Life Cycle

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2023, Nearly 80% of Enterprises Will Utilize "as a Service" Private Clouds to Support Meeting Critical Multicloud Needs

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2024, Nearly 50% of All Services Consumed by Enterprises Will Be Delivered Based on Software-Based IP Assets

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2025, to Create a Higher-Value Services Portfolio, OEM Vendors Are Going to Outsource 75% of Field Labor Source Staff to Free up Their Engineers to Work on These Higher-Value Services

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2024, Reacting to Societal Shifts, to Tap New Talent, and to Provide an Inclusive Culture, 35% of G2000 Organizations Will Engage Professional Services Firms to Build and Execute a DEI Strategy

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2024, as AutoML Becomes the Dominant Method to Democratize Data Science and Speed Deployment of AI Solutions, 50% of Organizations Will Struggle with Security, Model Management, and Responsible AI

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2026, More than Half of All Large Enterprises Will Describe Experience Design as a Top 3 Business Competency, Alongside Traditional Areas Such as Sales, Marketing, and Logistics

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2025, 40% of Organizations Will Offer Digital Skills Training to All Employees "On Demand," Resulting in DX Initiatives Being Completed Four Times Faster

Associated Drivers

IT Impact

Guidance

Prediction 9: By the End of 2022, 30% of Spending on IT and Business Services Will Be Driven by the Need to Strengthen Digital Resiliency to More Rapidly Adapt to Future Business Disruptions

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2025, 70% of Organizations Will Modernize Their Applications Based on Drivers Like Data Security, Organizational Flexibility and Agility, and Productivity Gains Versus Drivers Like IT Cost Savings

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Pervasive Disruption Continues — Volatility, Opportunity, and Resilience

The Future Enterprise — Thriving in a Jungle of Agile Innovation

Embracing Digital First — New Strategies for Complexity and Ubiquity

Digital Ecosystem — Thriving in a Multiplatform World

Environmental and Social Responsibility — A New Stakeholder-Driven Imperative

Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership

Engagement Reimagined — From Responsive to Anticipatory

Learn More

Related Research

Content


Related Links