Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Artificial Intelligence 2021 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2022, Over 60% of Consumer-Focused AI Decisioning Systems in Finance, Healthcare, Government, and Other Regulated Sectors Will Include Provisions to Explain Their Analysis and Decisions

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2023, Rather than Continue to Move Away from the Voice Channel, Over 30% of Organizations Will Have Added AI Capability to Their Inbound Call Handling Environment

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2024, 50% of Knowledge Workers Will Regularly Interact with Their Own AI-Enhanced Robot Assistant, Which Will Help Identify and Prioritize Tasks, Collect Information, and Automate Repetitive Work

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2025, the Number of Data Analysts and Scientists to Adopt AutoML for the End-to-End Machine Learning Pipeline from Data Preparation to Model Deployment Will Triple

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2024, AIOps Will Become the New Normal for IT Operations, with at Least 50% of Large Enterprises Adopting AIOps Solutions for Automating Major IT System and Service Management Processes

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2026, 20% of All AI Solutions Will Be Closer to AGI — Leveraging Neuro-Symbolic Techniques That Combine Deep Learning with Symbolic Methods to Create Robust Humanlike Decision Making

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2022, at Least 65% of G2000 Companies Will Leverage AI Tools Such as NLP, ML, and DL Businesswide to Enable 60% of Use Cases Across Areas Such as CX, Security, Facilities, and Procurement

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2024, Over 30% of G2000 Companies Will Run AI Workloads Distributed More Evenly from Core to Edge to Cloud and Will Be Managed by AI Software Platform Providers, Making the Infrastructure "Invisible"

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2023, 70% of Enterprises Will Run Varying Levels of Analytic and AI Models at the Edge, and 30% of Those Edge AI Applications Will Be Accelerated by Heterogeneous Accelerators

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2023, 80% of G2000 Enterprises Will Invest in Internal Learning Platforms and Third-Party Training Services to Recapture Freed Employee Capacity and Address New Skill Needs Driven by AI Adoption

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Strategic Innovation — Shaping the Future Enterprise Today

Description

Context

The Next Normal — Resilient Business and Operating Models

Description

Context

Intelligence Everywhere — Data Drives Action

Description

Context

Digital Platform — Ecosystems at Scale

Description

Context

Crisis of Trust — Meeting Rising Expectations

Description

Context

Customer Engagement Redefined — Safe, Secure, and Sustainable Digital Experience

Description

Context

The Learning Organization — Asymmetrical Advantage

Description

Context

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