Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Connected Devices and Consumer DX 2021 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2021, More Enterprises and Small Businesses Will Leverage Systems Based on Chrome OS as the Platform Grows to Exceed 15% of Total Worldwide Commercial PC Shipments

Associated Drivers

IT Impact

Guidance

Prediction 2: To More Efficiently Onboard and Drive the Continued Development of Employees, 30% of Enterprises Will Explore Virtual Reality Technologies for Both Hard and Soft Skills Training in 2021

Associated Drivers

IT Impact

Guidance

Prediction 3: Consumer Spend on Technology-Based Services Will Continue to Expand, with Year-over-Year Growth Topping 10% in 2021

Associated Drivers

IT Impact

Guidance

Prediction 4: In 2021, 25% of Fortune 1000 Companies with Blue-Collar Employees Who Work Close to Each Other Will Begin Piloting Wearables to Detect and Enforce Safe Minimum Distances

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2022, 30% of Enterprises Will Provision Some 5G PCs as They Adapt to a Significant Percentage of Employees Working from Home Permanently and the Resulting Connectivity and Security Issues

Associated Drivers

IT Impact

Guidance

Prediction 6: In 2022, Premium Video on Demand Will Reshape Movie Releases and Drive 20% of Worldwide "Box Office" Revenue

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2023, 40% of Enterprises Will Enter Multiple Device-as-a-Service Contracts as They Explore the Benefits of Consumption-Based Procurement Models and Accelerated Device Refresh Rates

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2023, More than 70% of Service-Focused Enterprises Will Use Augmented Reality Technologies to Drive Remote Self-Assistance, Expert Assistance, and Knowledge Capture and Transfer

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2024, More than a Third of Global 2000 Companies Will Have Deployed Smart Assistant–Driven Work-from-Home Solutions to Facilitate More Frictionless Collaboration and Improve Employee Productivity

Associated Drivers

IT Impact

Guidance

Prediction 10: In 2025, Technology-Enabled "Live Sports and Concerts 2.0" Will Add 10% Incremental Annual Revenue to the Global Live Consumer Events Market

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Accelerated Disruption — Crisis, Resilience, and Opportunity

Strategic Innovation — Shaping the Future Enterprise Today

The Next Normal — Resilient Business and Operating Models

Digital Platform — Ecosystems at Scale

Digital Divide — The Imperative of Connectivity

Work Transformation — Redefining Teams, Skills, and Leadership

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