TECH BUYER Oct 2021 - IDC FutureScape - Doc # US47249621

IDC FutureScape: Worldwide Retail 2022 Predictions

By:

Jon Duke, Giulio Raffaele,
Filippo Battaini
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,
Ornella Urso
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,
Leslie Hand
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,
Ayush Narain
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,
Jordan K. Speer
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,
Margot Juros
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Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Retail 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2022, Retailers Collaborating on Cloud- and Data-Driven Innovation with Consulting and Systems Integration Partners Will Increase the Speed of Digital Road Maps Execution by at Least 30%

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2023, 75% of Retail C-Suite Leaders Implement Business-Critical KPIs Tied to Data Availability, Recovery, and Stewardship as Rising Levels of Cyberattacks Expose the Scale of Data at Risk

Associated Drivers

IT Impact

Guidance

Prediction 3: By 2023, 80% of the Top 2000 Retailers Will Implement Buy Now, Pay Later to Improve Conversion Rates and Increase Basket Size by Average of 25%

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2023, 40% of Retailers Will Have Integrated Livestreaming Capabilities to Their Commerce Platforms, Increasing Ecommerce Conversion Rates by at Least 10%

Associated Drivers

IT Impact

Guidance

Prediction 5: By 2024, 25% of the Customer Data Utilized to Drive Personalized Experiences and Improve Omni-Channel Merchandising, Marketing, and Service Intelligence Will Be Sourced from Shared Customer Data Hubs

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2024, 40% of the Top 500 Retailers Will Use AI-Enabled Decision Support to Drive Improvements in the New KPIs of Omni-Channel Retail, Including CLV, Productivity, and Profitability

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2025, 75% of Retailers Will Implement Critical Supply Chain KPIs That Tie Carbon Emissions/Environmental Factors to Both Product Development and Supplier Selection, Boosting Customer Loyalty by 45%

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2026, 90% of the Top 2000 Retailers Will Employ Edge Computing to Harness the Explosion of Data in Stores for Better Workforce Productivity and Customer Experience While Reducing Costs by 20%

Associated Drivers

IT Impact

Guidance

Prediction 9: By 2025, 75% of Retailers Will Fully Integrate Order and Inventory Data and Optimize Against Fulfillment, Improving Conversion by 10% and Customer Satisfaction by 50% and Reducing Cost to Serve by 25%

Associated Drivers

IT Impact

Guidance

Prediction 10: By 2026, 50% of Retailers Will Have Solved the Data Visibility and Integration Challenges to Fully Automate Intelligent Tasks and to Open Communications Among Employees and Data Processes

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Cybersecurity and Risk — The Threat Environment Just Keeps Scaling

The Velocity of Connectedness — The Future Is Data in Motion

Intelligence on Demand — Navigating the Torrent of Data

Digital Ecosystem — Thriving in a Multiplatform World

Environmental and Social Responsibility — A New Stakeholder-Driven Imperative

Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership

Engagement Reimagined — From Responsive to Anticipatory

Learn More

Related Research

Content


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