Table of Contents

IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Future of Work 2022 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2024, 80% of G2000 Will Use AI/ML-Enabled "Digital Managers" to Hire, Fire, and Train Workers in Jobs Measured by Continuous Improvement, But Only 1:5 Will Realize Value Without Human Engagement

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 2: By 2023, G2000 LOB Employees Will Use Tools to Automate Their Own Work Using Codeless Development, But 90% of These Programs Will Fail Without Supporting COE and Adoption Methodology

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 3: 40% of G2000 Will See 25% Improvement in Information Usage by 2026 Due to Investments in Intelligent Knowledge Networks That Turn Structured/Unstructured Data into Findable and Actionable Knowledge

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 4: By 2023, Digital Transformation and Business Volatility Will Drive 70% of G2000 Organizations to Deploy Remote or Hybrid-First Work Models, Redefining Work Processes and Engaging Diverse Talent Pools

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 5: 70% of Enterprise Businesses Will Have Extensively Invested in Diversity, Equality, and Inclusion Data, Tools, and Benchmarking by 2024 to Define Recruitment and Human Capital Strategies

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 6: By 2023, 60% of G2000 Businesses Will Deploy AI- and ML-Enabled Platforms to Support the Entire Employee Life-Cycle Experience from Onboarding Through Retirement

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 7: DX-Related IT Skill Shortages Will Affect 90% of Organizations by 2025, Costing Over $6.5 Trillion Globally Through 2025 Due to Delayed Product Releases, Reduced Customer Satisfaction, and Loss of Business

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 8: By 2025, 90% of New Commercial Constructions/Renovations Will Deploy Smart Facility Technology Supporting Flexible Workplaces and Sustainably Improving Occupant Experiences and Operational Performance

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 9: By 2023, 70% of Connected Workers in Task-Based Roles Will Use Intelligence Embedded in Adaptive Digital Workspaces from Anywhere to Engage Clients/Colleagues and Drive Enterprise Productivity

Associated Drivers

IT Impact

Business Impact

Guidance

Prediction 10: G1000 Firms Will Use Intelligent Digital Workspaces with Augmented Visual Technologies (Hardware/Software) in 8:10 Regularly Scheduled Meetings by 2024 to Enable High-Performance Distributed Global Teams

Associated Drivers

IT Impact

Business Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

The Future Enterprise — Thriving in a Jungle of Agile Innovation

Embracing Digital First — New Strategies for Complexity and Ubiquity

The Velocity of Connectedness — The Future Is Data in Motion

Intelligence on Demand — Navigating the Torrent of Data

Environmental and Social Responsibility — A New Stakeholder-Driven Imperative

Workforce Outlook — Redefining Teams, Reinventing Models, and Rethinking Leadership

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Related Research

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