TECH SUPPLIER Feb 2021 - Taxonomy - Doc # US47436321

IDC's Worldwide Future Enterprise Use Case Taxonomy, 2021: Future of Customer and Consumer

By:

Alan Webber
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,
Gerry Brown
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,
Marc DeCastro
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,
David Reinsel
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,
Leslie Hand
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,
Tom Mainelli
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,
David Myhrer
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,
Daniel-Zoe Jimenez
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Table of Contents

IDC's Worldwide Future Enterprise Use Case Taxonomy

Figure: Future Enterprise Primary Segments for the Future of Customer and Consumer

Future Enterprise Taxonomy Changes for 2021

Taxonomy Overview

Understanding and Using IDC's Digital Transformation Taxonomy

Definitions

Future of Customer and Consumer

Strategic Priority: Contextual and Empathetic Customer Experience

Figure: Strategic Programs of Contextual and Empathetic Customer Experience

Advertising and Marketing

Figure: Advertising and Marketing

Table: Use Cases for Advertising and Marketing

Sales

Figure: Sales

Table: Use Cases for Sales

Fulfillment

Figure: Fulfillment

Table: Use Cases for Fulfillment

Customer Onboarding and Support

Figure: Customer Onboarding and Support

Table: Use Cases for Customer Onboarding and Support

Customer Satisfaction

Figure: Customer Satisfaction

Table: Use Cases for Customer Satisfaction

Customer Trust and Privacy

Figure: Customer Trust and Privacy

Table: Use Cases for Customer Trust and Privacy

Customer Intelligence

Figure: Customer Intelligence

Table: Use Cases for Customer Intelligence

Customer-Centric Organization

Figure: Customer-Centric Organization

Table: Use Cases for Customer Centric Organization

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Methodology

Related Research

Synopsis

Content


Related Links