TECH BUYER Feb 2021 - IDC MarketScape - Doc # US47452421

IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment

By:

Denise Lund
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Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape Worldwide UCaaS Service Providers for SMB Vendor Assessment

IDC Opinion

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

8x8

Strengths

Challenges

Consider 8x8 When

AT&T

Strengths

Challenges

Consider AT&T When

Comcast

Strengths

Challenges

Consider Comcast When

Dialpad

Strengths

Challenges

Consider Dialpad When

Fuze

Strengths

Challenges

Consider Fuze When

Intrado

Strengths

Challenges

Consider Intrado When

LogMeIn

Strengths

Challenges

Consider LogMeIn When

Lumen

Strengths

Challenges

Consider Lumen When

Mitel

Strengths

Challenges

Consider Mitel When

Nextiva

Strengths

Challenges

Consider Nextiva When

RingCentral

Strengths

Challenges

Consider RingCentral When

Verizon

Strengths

Challenges

Consider Verizon When

Vonage

Strengths

Challenges

Consider Vonage When

Windstream

Strengths

Challenges

Consider Windstream When

Zoom

Strengths

Challenges

Consider Zoom When

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Market Definition

Small and Medium-Sized Businesses

Unified Communications as a Service

UCaaS Service Providers

OTT UCaaS Service Providers

Strategies and Capabilities Criteria

Table: Key Strategy Measures for Success: Worldwide UCaaS Service Providers for SMB

Table: Key Capability Measures for Success: Worldwide UCaaS Service Providers for SMB

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Related Research

Synopsis

Content


Related Links