Using Metrics to Accelerate IT Innovation in Government

Executive Snapshot

• Figure: Executive Snapshot: Using Metrics to Accelerate IT Innovation in Government

Situation Overview

• Why Selecting the Right Innovation Metrics Matters

• Defining the Innovation Metrics Schema

• Input Metrics

• Process Capabilities

• Table: Process Capability Metrics

• Resources

• Table: Resources Metrics

• Leadership, Governance, and Culture

• Table: Leadership, Governance, and Culture Metrics

• Output Metrics

• Services and Process Improvement

• Table: Service and Process Improvements Metrics

• Employee and Constituent Impacts

• Table: Employee and Constituent Impacts

• Program Outcomes and Impacts

• Table: Program Outcomes and Impact

• In Conclusion

• Avoiding Pitfalls and Maximizing the Value of Innovation Metrics

Advice for the Technology Leader

• Figure: Essential Guidance

Learn More

• Related Research

• Synopsis