IDC PeerScape: Practices for Successful Digital Infrastructure Autonomous Operations

IDC PeerScape Figure

• Figure: IDC PeerScape: Digital Infrastructure — Practices for Successful Autonomous Operations

Executive Summary

Peer Insights

• Practice 1: Rationalize Management Platforms to Streamline Operations and Speed Response

• Challenge

• Examples

• Accenture

• Drop Tank

• Guidance

• Practice 2: Automate Data Discovery and Validation in Context of Service-Aware KPIs

• Challenge

• Examples

• Accenture

• Centrica

• Guidance

• Practice 3: Incent Operational Transformation with Gamification

• Challenge

• Example

• Centrica

• Guidance

• Practice 4: Focus on Outcomes and Leverage Vendor-Defined Best Practices

• Challenge

• Examples

• Accenture

• Drop Tank

• Guidance

• Practice 5: Understand and Manage Strategic Dependencies

• Challenge

• Examples

• Accenture

• Drop Tank

• Guidance