TECH BUYER Sep 2021 - IDC PeerScape - Doc # US47595621

IDC PeerScape: Practices for Successful Digital Infrastructure Autonomous Operations

By: Mary Johnston TurnerResearch Vice President, Future of Digital Infrastructure

Table of Contents

IDC PeerScape Figure

Figure: IDC PeerScape: Digital Infrastructure — Practices for Successful Autonomous Operations

Executive Summary

Peer Insights

Practice 1: Rationalize Management Platforms to Streamline Operations and Speed Response

Challenge

Examples

Accenture

Drop Tank

Guidance

Practice 2: Automate Data Discovery and Validation in Context of Service-Aware KPIs

Challenge

Examples

Accenture

Centrica

Guidance

Practice 3: Incent Operational Transformation with Gamification

Challenge

Example

Centrica

Guidance

Practice 4: Focus on Outcomes and Leverage Vendor-Defined Best Practices

Challenge

Examples

Accenture

Drop Tank

Guidance

Practice 5: Understand and Manage Strategic Dependencies

Challenge

Examples

Accenture

Drop Tank

Guidance

Content


Related Links