target audience: TECH BUYER  Publication date: Apr 2021 - Document type: IDC Perspective - Doc  Document number: # US47613421

Should You Replace Your Facility and Maintenance Request System with Enterprise Service Management?

By:  Juliana Beauvais

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Content

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List of Figures



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Table of Contents


  • Executive Snapshot

  • Situation Overview

    • Facility and Maintenance Requests in Siloed Service Management

    • Enterprise Service Management Applications

    • Figure: Comparison of Service Models

    • Vendors Respond to ESM and Facility and Maintenance Management Needs

    • IFS

    • Ivanti

    • Salesforce

    • ServiceNow

    • Facility and Maintenance Management Benefits and Challenges of ESM

    • Table: Benefits and Challenges of Enterprise Service Management for Facility Teams

  • Advice for the Technology Buyer

  • Learn More

    • Related Research

    • Synopsis