Table of Contents

IDC's Worldwide Digital Transformation Taxonomy

Figure: Digital Transformation Primary Segments for Telecommunications

Digital Transformation Taxonomy Changes for 2021

Table: Summary of Communications Service Provider Use Case Changes, 2021

Taxonomy Overview

Understanding and Using IDC's Digital Transformation Taxonomy

Definitions

Telecommunications and Digital Transformation

Digital Mission: Support and Enable Diverse, Connected Communities

Strategic Priority: Agile Networking

Figure: Agile Networking: Programs and Use Cases

Agile Networking Program: Network Virtualization

Table: Use Case Detail for Network Virtualization

Agile Networking Program: Network Optimization

Table: Use Case Detail for Network Optimization

Strategic Priority: Automated Network Operations

Figure: Automated Network Operations: Programs and Use Cases

Automated Network Operations Program: Ordering, Provisioning, and Activation

Table: Use Case Detail for Ordering, Provisioning, and Activation

Automated Network Operations Program: Resource Management and Product Catalog

Table: Use Case Detail for Resource and Product Catalog Management

Automated Network Operations Program: Service Assurance (Fault/Performance/AI/ML)

Table: Use Case Detail for Service Assurance (Fault/Performance/AI/ML)

Strategic Priority: Monetization (BSS) and Partner Management (PRM)

Figure: Monetization and Partner Management: Programs and Use Cases

Monetization (BSS) and Partner Management (PRM) Program: Convergent Charging and Policy

Table: Use Case Detail for Convergent Charging and Policy

Monetization (BSS) and Partner Management (PRM) Program: Dynamic Pricing and Rating

Table: Use Case Detail for Dynamic Pricing and Rating

Monetization (BSS) and Partner Management (PRM) Program: Revenue Assurance/Fraud Management

Table: Use Case Detail for Revenue Assurance/Fraud Management

Monetization (BSS) and Partner Management (PRM) Program: Wholesale Interconnect

Table: Use Case Detail for Wholesale Interconnect

Monetization (BSS) and Partner Management (PRM) Program: Partner Management

Table: Use Case Detail for Partner Management

Strategic Priority: Customer Experience Management

Figure: Customer Experience Management: Programs and Use Cases

Customer Experience Management Program: Omni-Channel Experience

Table: Use Case Detail for Omni-Channel Experience

Customer Experience Management Program: Customer Journey Management

Table: Use Case Detail for Customer Journey Management

Customer Experience Management Program: Customer Retention

Table: Use Case Detail for Customer Retention

Customer Experience Management Program: Augmented Customer Support

Table: Use Case Detail for Augmented Customer Support

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