Table of Contents
IDC's Worldwide Digital Transformation Taxonomy
Figure: Digital Transformation Primary Segments for Telecommunications
Digital Transformation Taxonomy Changes for 2021
Table: Summary of Communications Service Provider Use Case Changes, 2021
Taxonomy Overview
Understanding and Using IDC's Digital Transformation Taxonomy
Definitions
Telecommunications and Digital Transformation
Digital Mission: Support and Enable Diverse, Connected Communities
Strategic Priority: Agile Networking
Figure: Agile Networking: Programs and Use Cases
Agile Networking Program: Network Virtualization
Table: Use Case Detail for Network Virtualization
Agile Networking Program: Network Optimization
Table: Use Case Detail for Network Optimization
Strategic Priority: Automated Network Operations
Figure: Automated Network Operations: Programs and Use Cases
Automated Network Operations Program: Ordering, Provisioning, and Activation
Table: Use Case Detail for Ordering, Provisioning, and Activation
Automated Network Operations Program: Resource Management and Product Catalog
Table: Use Case Detail for Resource and Product Catalog Management
Automated Network Operations Program: Service Assurance (Fault/Performance/AI/ML)
Table: Use Case Detail for Service Assurance (Fault/Performance/AI/ML)
Strategic Priority: Monetization (BSS) and Partner Management (PRM)
Figure: Monetization and Partner Management: Programs and Use Cases
Monetization (BSS) and Partner Management (PRM) Program: Convergent Charging and Policy
Table: Use Case Detail for Convergent Charging and Policy
Monetization (BSS) and Partner Management (PRM) Program: Dynamic Pricing and Rating
Table: Use Case Detail for Dynamic Pricing and Rating
Monetization (BSS) and Partner Management (PRM) Program: Revenue Assurance/Fraud Management
Table: Use Case Detail for Revenue Assurance/Fraud Management
Monetization (BSS) and Partner Management (PRM) Program: Wholesale Interconnect
Table: Use Case Detail for Wholesale Interconnect
Monetization (BSS) and Partner Management (PRM) Program: Partner Management
Table: Use Case Detail for Partner Management
Strategic Priority: Customer Experience Management
Figure: Customer Experience Management: Programs and Use Cases
Customer Experience Management Program: Omni-Channel Experience
Table: Use Case Detail for Omni-Channel Experience
Customer Experience Management Program: Customer Journey Management
Table: Use Case Detail for Customer Journey Management
Customer Experience Management Program: Customer Retention
Table: Use Case Detail for Customer Retention
Customer Experience Management Program: Augmented Customer Support
Table: Use Case Detail for Augmented Customer Support
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Related Research
Synopsis