TECH SUPPLIER Oct 2021 - Market Note - Doc # US48305621

Sitel Group Completes Acquisition of SYKES, Propelling the Organization Among the Top 3 Global CX Service Providers

By:

Alison Close
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,
Xiao-Fei Zhang
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Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Sitel Group Acquires SYKES

In This Market Note

IDC's Point of View

Overview of Acquisition

About SYKES

Alignment of Industry Expertise

Expanded Geographic Footprint

Sitel Group EXP+

Sitel MAX and MAXhubs to Support Cultural Alignment

Large Deal Opportunities for the New Sitel Group

Taxonomy Guidance

Customer Care Business Process Outsourcing Services

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Related Research

Synopsis

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