TECH BUYER Nov 2021 - IDC MarketScape - Doc # US48340721

IDC MarketScape: Worldwide Conversational Artificial Intelligence Software Platforms for Customer Service 2021 Vendor Assessment

By:

David Schubmehl
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,
Hayley Sutherland
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,
Mary Wardley
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Table of Contents

IDC MarketScape Figure

Figure: IDC MarketScape Worldwide Conversational AI Software Platforms for Customer Service Vendor Assessment

IDC Opinion

Figure: Conversational AI Build Process Steps

IDC MarketScape Vendor Inclusion Criteria

Advice for Technology Buyers

Vendor Summary Profiles

[24]7.ai

Strengths

Challenges

Consider [24]7.ai When

Ada

Strengths

Challenges

Consider Ada When

Amelia

Strengths

Challenges

Consider Amelia When

Avaya

Strengths

Challenges

Consider Avaya When

Boost.ai

Strengths

Challenges

Consider Boost.ai When

Cognigy

Strengths

Challenges

Consider Cognigy When

Genesys

Strengths

Challenges

Consider Genesys When

Google

Strengths

Challenges

Consider Google When

IBM

Strengths

Challenges

Consider IBM When

Inbenta

Strengths

Challenges

Consider Inbenta When

Kore.ai

Strengths

Challenges

Consider Kore.ai When

Microsoft

Strengths

Challenges

Consider Microsoft When

Omilia

Strengths

Challenges

Consider Omilia When

Oracle

Strengths

Challenges

Consider Oracle When

Salesforce

Strengths

Challenges

Consider Salesforce When

Verint

Strengths

Challenges

Consider Verint When

Appendix

Reading an IDC MarketScape Graph

IDC MarketScape Methodology

Market Definition

Strategies and Capabilities Criteria

Table: Key Strategy Measures for Success: Worldwide Conversational AI Software Platforms for Customer Service

Table: Key Capabilities Measures for Success: Worldwide Conversational AI Software Platforms for Customer Service

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Related Research

Synopsis

Content


Related Links