IDC Market Forecast Figure

Figure: Worldwide Customer Service Applications Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

Table: Worldwide Customer Service Applications Software Revenue, 2020–2025: Current Currency and Constant Currency ($M)

Figure: Worldwide Customer Service Applications Software Revenue Growth, 2020–2025: Current Currency and Constant Currency

Table: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2020–2025 ($M)

Figure: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2020–2025

Table: Worldwide Customer Service Applications Software Revenue by Region, 2020–2025 ($M)

Figure: Worldwide Customer Service Applications Software Revenue by Region, 2020 and 2025

Market Context

Drivers and Inhibitors

Drivers

Wild Cards

Digital Transformation

AI Technologies

Inhibitors

COVID-19 Pandemic

Significant Market Developments

Changes from Prior Forecast

Table: Worldwide Customer Service Applications Software Revenue, 2016–2025: Comparison of December 2020 and December 2021 Forecasts ($M)

Figure: Worldwide Customer Service Applications Software Revenue, 2016–2025: Comparison of December 2020 and December 2021 Forecasts

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Table: Exchange Rates, 2016–2025

Related Research