TECH BUYER Jan 2022 - IDC Perspective - Doc # US48620421

Emerging Best Practices in Intelligent Process Automation: Feedback from IDC's Global CIO Advisory Board

By:

Philip Carter
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,
Maureen Fleming
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Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Emerging Best Practices in Intelligent Process Automation — Feedback from IDC's Global CIO Advisory Board

Situation Overview

Figure: IDC's Intelligent Process Automation Framework and Leading Players

Case Study 1: Best Practices Based on the Digital Workforce Program at Koch Industries

Key Learning: The Organizational Structure for Automation Technologies Should be Aligned to Maturity

Key Learning: The Two Key Qualifying Questions

Key Learning: Categorize the Use Cases to Deliver Value

Case Study 2: Deep Dive into Process Mining with Celonis at SI Group

Figure: The SI Group Deployment of Celonis: Implemented and Potential Use Cases

Figure: SI Group: Examples of Automation Rate Reports

Figure: SI Group: Striving Toward the OTC Happy Path

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