Utilities Smart Customer Operations Quarterly Update: July-September 2022

Executive Snapshot

• Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, July–September 2022

New Market Developments and Dynamics

• Situation Overview

• Business Environment, 3Q22

• Figure: Worldwide Real GDP Growth Forecasts by Region, 2022

• Figure: Personal/Private Consumption for Select Geographies, 4Q21–3Q22

• Demand and Prices

• Oil Prices

• Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, October 2021–September 2022

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, October 2020–September 2022

• Figure: U.S. Average Actual Residential Electricity Prices, October 2021–September 2022

• M&As, Agreements, Reorganizations, and Major Business Developments, 3Q22

• Italgas Launches Innovation Drive in the U.S.

• Nano Energies Becomes First Licensed Electricity Aggregator in Croatia

• Customer Care and Billing, 3Q22

• Singapore Gentailer Selects Gentrack to Improve Customer Experiences

• EDF Looks to Pay-as-You Go Meters Amid British Billing Crisis

• Colombian Celsia Deploys Suite of Oracle Solutions

• Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 3Q22

• Scottish Fintech Start-Up Snugg Raises Funds to Simplify Energy Efficiency

• PG&E, Tesla Launch Virtual Power Plant Program

• Samsung's Smart Platform, Itron's IIoT Joined for Utility-Scale DERMS

• PTC India, AutoGrid Enter MOU to Collaborate for Indian Power Market

• Smart Metering, 3Q22

• Adani Electricity Invests $62 Million in Mumbai Smart Meter Installations

• Atlantic City Electric Set to Upgrade 565,000 Smart Meters

• Siemens to Equip Alexandria With ADMS, AMI, and 300,000 Smart Meters

• Serbia Smart Metering Project Supported by EU

• Isle of Man to Install 50,000 Smart Meters

• Smart Meters for Poland's Tauron

• CEDIS Extends AMI Project With 20,000 Smart Meter Replacements

• Genus Power Infrastructures Orders 1 Million Smart Metering Solutions From CyanConnode

• Italgas Reti Selects MeteRSIT to Design Gas Smart Meters

• 5 Million IoT-Enabled Smart Meters for India

• Tata Power-DDL Deploys OCR Tech to Optimize Meter Readings in India

• DEWA Analytics Platform to Enhance Smart Meter Management

• Major eMobility Agreements, 3Q22

• AGL Energy, Kaluza to Offer Smart Charging Services

• Shell, ABB to Launch Nationwide Network of Fastest EV Charger in Germany

• Belgium Orders 4,400 Public EV Charge Points Over Next Two Years

• Power Poles Transformed Into Front-of-Meter EV Charging Stations

• 1 Million EV Charge Point Milestone in France

• Project BATRAW: Raw Material Recovery from EV Batteries

• CPUC Decision Makes California First State to Allow Submetering of EV

• Uplight Launches Grid-Minded EV Software Suite With AMI Analytics

• National Grid, Octopus Energy Demonstrate First V2G in Great Britain EV

• Spanish Resort to Develop Major PV Generation and EV Hubs

• Smart Homes, Smart Buildings, and Smart Cities, 3Q22

• U.K. Smart-Grid-Powered Electric Homes to Be Installed in the U.K.

• E.ON Launches Home Energy-Efficiency Drive in Sweden

• GoodWe, Aico Launch Smart Home Solutions

• Efficient Public Lighting in Chile is the Solution for La Florida

• UAE Smart City Deploys Smart Strategies to Become Living Lab

• ABB, Caverion Collaborate to Accelerate Carbon-Neutral Buildings

• Digital Transformation, 3Q22

• BSES Chooses Bidgely for Transitioning Toward a Greener and Digitalized Future

• Bidgely Selected as the Technology Service Provider for Energy Theft Solution

• Eneco Selects Capgemini for Sustainable Energy Transition and Growth Strategy

• Centrica Modernizes Applications With VMware

• E.ON, npower Business Solutions Consolidate I&C Division on Gentrack

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• Synopsis