Executive Snapshot

Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, July–September 2022

New Market Developments and Dynamics

Situation Overview

Business Environment, 3Q22

Figure: Worldwide Real GDP Growth Forecasts by Region, 2022

Figure: Personal/Private Consumption for Select Geographies, 4Q21–3Q22

Demand and Prices

Oil Prices

Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, October 2021–September 2022

Electricity Prices

Figure: Electricity Prices in Major European Power Exchanges, October 2020–September 2022

Figure: U.S. Average Actual Residential Electricity Prices, October 2021–September 2022

M&As, Agreements, Reorganizations, and Major Business Developments, 3Q22

Italgas Launches Innovation Drive in the U.S.

Nano Energies Becomes First Licensed Electricity Aggregator in Croatia

Customer Care and Billing, 3Q22

Singapore Gentailer Selects Gentrack to Improve Customer Experiences

EDF Looks to Pay-as-You Go Meters Amid British Billing Crisis

Colombian Celsia Deploys Suite of Oracle Solutions

Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 3Q22

Scottish Fintech Start-Up Snugg Raises Funds to Simplify Energy Efficiency

PG&E, Tesla Launch Virtual Power Plant Program

Samsung's Smart Platform, Itron's IIoT Joined for Utility-Scale DERMS

PTC India, AutoGrid Enter MOU to Collaborate for Indian Power Market

Smart Metering, 3Q22

Adani Electricity Invests $62 Million in Mumbai Smart Meter Installations

Atlantic City Electric Set to Upgrade 565,000 Smart Meters

Siemens to Equip Alexandria With ADMS, AMI, and 300,000 Smart Meters

Serbia Smart Metering Project Supported by EU

Isle of Man to Install 50,000 Smart Meters

Smart Meters for Poland's Tauron

CEDIS Extends AMI Project With 20,000 Smart Meter Replacements

Genus Power Infrastructures Orders 1 Million Smart Metering Solutions From CyanConnode

Italgas Reti Selects MeteRSIT to Design Gas Smart Meters

5 Million IoT-Enabled Smart Meters for India

Tata Power-DDL Deploys OCR Tech to Optimize Meter Readings in India

DEWA Analytics Platform to Enhance Smart Meter Management

Major eMobility Agreements, 3Q22

AGL Energy, Kaluza to Offer Smart Charging Services

Shell, ABB to Launch Nationwide Network of Fastest EV Charger in Germany

Belgium Orders 4,400 Public EV Charge Points Over Next Two Years

Power Poles Transformed Into Front-of-Meter EV Charging Stations

1 Million EV Charge Point Milestone in France

Project BATRAW: Raw Material Recovery from EV Batteries

CPUC Decision Makes California First State to Allow Submetering of EV

Uplight Launches Grid-Minded EV Software Suite With AMI Analytics

National Grid, Octopus Energy Demonstrate First V2G in Great Britain EV

Spanish Resort to Develop Major PV Generation and EV Hubs

Smart Homes, Smart Buildings, and Smart Cities, 3Q22

U.K. Smart-Grid-Powered Electric Homes to Be Installed in the U.K.

E.ON Launches Home Energy-Efficiency Drive in Sweden

GoodWe, Aico Launch Smart Home Solutions

Efficient Public Lighting in Chile is the Solution for La Florida

UAE Smart City Deploys Smart Strategies to Become Living Lab

ABB, Caverion Collaborate to Accelerate Carbon-Neutral Buildings

Digital Transformation, 3Q22

BSES Chooses Bidgely for Transitioning Toward a Greener and Digitalized Future

Bidgely Selected as the Technology Service Provider for Energy Theft Solution

Eneco Selects Capgemini for Sustainable Energy Transition and Growth Strategy

Centrica Modernizes Applications With VMware

E.ON, npower Business Solutions Consolidate I&C Division on Gentrack

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Synopsis