IDC Market Forecast Figure

Figure: Worldwide Customer Experience Software Revenue Snapshot

Executive Summary

Advice for Technology Suppliers

Market Forecast

Table: Worldwide Customer Experience Software Revenue by Region, 2021–2026 ($M)

Figure: Worldwide Customer Experience Software Revenue by Region, 2021 and 2026

Market Context

Drivers and Inhibitors

Drivers

Digital Transformation

Emergence of Customer Experience Management Platforms

Data Will Grow Ever More Important to Customer Experience

Inhibitors

Demonstrating ROI

Privacy and Compliance

Significant Market Developments

Changes from Prior Forecast

Market Definition

Customer Experience Software

Methodology

Related Research