Executive Snapshot

Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, October–December 2022

New Market Developments and Dynamics

Situation Overview

Situation Overview

Business Environment, 4Q22

Figure: Worldwide Real GDP Growth Forecasts by Region, 2022

Figure: Personal/Private Consumption for Select Geographies, 1Q22–4Q22

Demand and Prices

Oil Prices

Figure: Brent Oil Price and WTI Crude Oil Price Trends 12-Month Hindsight, January 2022–December 2022

Electricity Prices

Figure: Electricity Prices in Major European Power Exchanges, January-December 2022

Figure: U.S. Average Actual Residential Electricity Prices, January–December 2022

M&As, Agreements, Reorganizations, and Major Business Developments, 4Q22

Iberdrola Spurs 11 Million Customers to Reduce Energy Use

Octopus Energy Flexibility Scheme Pays Prosumers to Support the Grid

Customer Care & Billing and Customer Experience Management, 4Q22

Engie Partners With Gentrack, Empowering British Industry

Gentrack, Merkle Bring Customer-Centric Salesforce Solutions to Utilities

Customer Engagement, 4Q22

U.K.'s National Grid to Pay Smart Meter Homes to Reduce Their Energy Use

TenneT Launches Flexibility Monetization Tool

Smart Meters, Heat Pumps to Drive Belgian Domestic Flexibility

SCP Partners With Recurve for VPPs in Sonoma and Mendocino Counties

Hoosier Energy Member Co-op Launches "Connect to Save" Program

KBC Uses Eliq to Give Mobile Banking Customers Insight Into Home Energy Consumption

Schneider Electric Partners With Eliq

Customer Data and Analytics, 4Q22

Bidgely Partners With U.S. Coop NISC

Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 4Q22

ARENA, Shell Energy to Demonstrate Commercial Flexibility in Australia

Propeye Integrates Semtech's LoRa Devices for U.S. Launch

Smart Metering, 4Q22

New York Approves Revelo Advanced Meter

PNM Proposes $344 Million Grid Modernization Plan in New Mexico

Egyptian NDEDC Awards Grid Control, AMI Contracts to Siemens

Finland's Vaasa Electricity Network to Install 65,000 Smart Meters

Red Eléctrica, EnerAgen Collaborate on Smart Meter Analysis Hub

Singapore to Connect 300,000 Itron Smart Water Meters

U.S. Tech Partnership to Advance Utility Water Loss Detection and Metering

Major eMobility Agreements, 4Q22

East Bay Community Energy Launched EV Charging Program

Hertz, bp Collaborate on EV Charging in North America

Volkswagen Steps Up EV Battery Development and Production

Pay-As-You-Drive Electric Motorcycles Hit the Roads in Rwanda

Digital Transformation, 4Q22

PwC Acquires Data-Focused Consulting Firm Sagence

Cognizant Acquires Energy and Utility Specialist Utegration

DEWA Launches DEWAVerse Platform on Metaverse

Eletrobras Digitalizes With Google Cloud

Centrica Extends Relationship With Cognizant

ICT Wins, 4Q22

Jämtkraft Selects Hansen for Regulating Power Market Operations

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Synopsis