target audience: TECH SUPPLIER  Publication date: Jun 2022 - Document type: Market Forecast - Doc  Document number: # US49202922

Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026

By:  Alan Webber

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Market Forecast Figure

    • Figure: Worldwide Customer Relationship Management Applications Software Revenue Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

  • Market Forecast

    • Table: Worldwide Customer Relationship Management Applications Software Revenue, 2021–2026: Current Currency and Constant Currency ($M)

    • Table: Worldwide Customer Relationship Management Applications Software Revenue by Deployment Type, 2021–2026 ($M)

    • Figure: Worldwide Customer Relationship Management Applications Software Revenue by Deployment Type, 2021–2026

    • Table: Worldwide Customer Relationship Management Applications Software Revenue by Region, 2021–2026 ($M)

    • Figure: Worldwide Customer Relationship Management Applications Software Revenue by Region, 2021–2026

  • Market Context

    • Drivers and Inhibitors

    • Drivers

    • More Diverse Customer Expectations

    • Development of Customer Experience Management Platforms

    • Data Foundation to Customer Experience

    • Inhibitor

    • Continued COVID-19-Driven Impacts

    • Significant Market Developments

    • Changes from Prior Forecast

    • Table: Worldwide Customer Relationship Management Applications Software Revenue, 2017–2026: Comparison of June 2021 and June 2022 Forecasts ($M)

    • Figure: Worldwide Customer Relationship Management Applications Software Revenue, 2017–2026: Comparison of June 2021 and June 2022 Forecasts

  • Market Definition

  • Methodology

    • Historical and Forecast Market Values and Exchange Rate

    • Table: Exchange Rates, 2017–2026

  • Related Research