IDC's Worldwide Digital Transformation Taxonomy

Figure: Digital Transformation Primary Segments for Experiential Hospitality, Dining, and Travel

Digital Transformation Taxonomy Changes for 2022

Table: Summary of Experiential Hospitality, Dining, and Travel Use Case Changes for 2022

Taxonomy Overview

Definitions

Hospitality, Dining, and Travel

Travel

Lodging

Event Management

Food and Beverage

Recreation and Entertainment

Digital Mission: Experiential Hospitality, Dining, and Travel

Strategic Priority: Omni-Channel Ordering and Distribution

Figure: Omni-Channel Ordering and Distribution

Omni-Channel Ordering and Distribution Program: Optimized Ordering and Payment

Table: Use Case Detail for Optimized Ordering and Payment

Omni-Channel Ordering and Distribution Program: Frictionless Fulfillment

Table: Use Case Detail for Frictionless Fulfillment

Omni-Channel Ordering and Distribution Program: Secure Omni-Channel Operations

Table: Use Case Detail for Secure Omni-Channel Operations

Omni-Channel Ordering and Distribution Program: Intuitive and Optimized Reservations

Table: Use Case Detail for Intuitive and Optimized Reservations

Strategic Priority: Connected Journey and Experience

Figure: Connected Journey and Experience

Connected Journey and Experience Program: Experiential Service Ecosystem

Table: Use Case Detail for Experiential Service Ecosystem

Connected Journey and Experience Program: Connected Guest/Traveler Experience

Table: Use Case Detail for Connected Guest/Traveler Experience

Connected Journey and Experience Program: Next-Generation Guest/Traveler Care

Table: Use Case Detail for Next-Generation Guest/Traveler Care

Strategic Priority: Digital Guest Engagement

Figure: Digital Guest Engagement

Digital Guest Engagement Program: Guest Engagement Analytics

Table: Use Case Detail for Guest Engagement Analytics

Digital Guest Engagement Program: Hyper-Personalized Engagement

Table: Use Case Detail for Hyper-Personalized Engagement

Digital Customer Engagement Program: Next-Generation Loyalty and Rewards

Table: Use Case Detail for Next-Generation Loyalty and Rewards

Strategic Priority: Digital Supply Chain Optimization

Figure: Digital Supply Chain Optimization

Digital Supply Chain Optimization Program: Optimized Supply Network

Table: Use Case Detail for Optimized Supply Network

Digital Supply Chain Optimization Program: Optimized Fulfillment Operations

Table: Use Case Detail for Optimized Fulfillment Operations

Digital Supply Chain Optimization Program: Supply Chain Transparency

Table: Use Case Detail for Supply Chain Transparency

Strategic Priority: Operational Efficiency and Agility

Figure: Operational Efficiency and Agility

Operational Efficiency and Agility Program: Mobile Enterprise and Operations

Table: Use Case Detail for Mobile Enterprise and Operations

Operational Efficiency and Agility Program: Connected Workforce

Table: Use Case Detail for Connected Workforce

Operational Efficiency and Agility Program: Profitability Optimization

Table: Use Case Detail for Profitability Optimization

Operational Efficiency and Agility Program: Agile Infrastructure

Table: Use Case Detail for Agile Infrastructure

Strategic Priority: Business Model Innovation

Figure: Business Model Innovation

Business Model Innovation Program: Technology-Driven Revenue

Table: Use Case Detail for Technology-Driven Revenue

Business Model Innovation Program: Process Optimization

Table: Use Case Detail for Process Optimization

Business Model Innovation Program: Data-Driven Revenue

Table: Use Case Detail for Data-Driven Revenue

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Appendix

IDC'S Digital Transformation Spending Guide

Related Research

Synopsis