target audience: TECH SUPPLIER  Publication date: Sep 2022 - Document type: Market Forecast - Doc  Document number: # US49670722

Worldwide Customer Service Applications Software Forecast, 2022-2026

By:  Mary Wardley

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Content

List of Tables

List of Figures



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Table of Contents


  • IDC Market Forecast Figure

    • Figure: Worldwide Customer Service Applications Software Revenue Snapshot

  • Executive Summary

  • Advice for Technology Suppliers

    • Figure: Investment Priorities for the Rest of 2022 and 2023

  • Market Forecast

    • Table: Worldwide Customer Service Applications Software Revenue, 2021–2026: Current Currency and Constant Currency ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue Growth, 2021–2026: Current Currency and Constant Currency

    • Table: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2021–2026 ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue by Deployment Type, 2021–2026

    • Table: Worldwide Customer Service Applications Software Revenue by Region, 2021–2026 ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue by Region, 2021 and 2026

  • Market Context

    • Drivers and Inhibitors

    • Drivers

    • Post-COVID-19 Pandemic

    • Unemployment/Job Creation — Automation and Innovation

    • AI Technologies

    • Inhibitors

    • Inflation

    • Significant Market Developments

    • Changes from Prior Forecast

    • Table: Worldwide Customer Service Applications Software Revenue, 2017–2026: Comparison of December 2021 and September 2022 Forecasts ($M)

    • Figure: Worldwide Customer Service Applications Software Revenue, 2017–2026: Comparison of December 2021 and September 2022 Forecasts

  • Market Definition

  • Methodology

    • Historical and Forecast Market Values and Exchange Rates

    • Table: Exchange Rates, 2017–2026

  • Related Research