Table of Contents
IDC FutureScape Figure
Figure: IDC FutureScape: Worldwide Imaging, Printing, and Document Solutions 2023 Top 10 Predictions
Executive Summary
IDC FutureScape Predictions
Summary of External Drivers
Predictions: Impact on Technology Buyers
Prediction 1: By 2024, 30% of Global Enterprises Will Select Devices with Fewer Features, as They Reevaluate Their Required Functions and Become More Selective About Their Specifications
Associated Drivers
IT Impact
Guidance
Prediction 2: By 2025, 60% of Infrastructure Deployed to Support Print Within Midsize to Large Organizations Will Either Migrate or Originate in the Cloud
Associated Drivers
IT Impact
Guidance
Prediction 3: Driven by Anticipated Legislation, the Recycled and Remanufactured Content of New Print Hardware Will Increase to an Average of 25% by 2026
Associated Drivers
IT Impact
Guidance
Prediction 4: By 2027, 80% of Global Product Manufacturers Will Have Adopted 3D Printing for Serial Production
Drivers
IT Impact
Guidance
Prediction 5: By 2024, the Average Refresh Cycle of a Typical Office Workgroup MFP Will Be Extended by 20% Versus Pre-Pandemic Time Frames
Associated Drivers
IT Impact
Guidance
Prediction 6: By 2023, the Average Total Contract Value of a Print Services Contract Will Be Reduced by 20% in Support of a Smaller Overall Print Fleet and Reduced Demand for Print Due to Hybrid Work
Associated Drivers
IT Impact
Guidance
Prediction 7: By 2023, the Role of eCommerce in the Procurement of Office Copy/Print Products Will Have Increased by 30% Since the Beginning of 2020
Associated Drivers
IT Impact
Guidance
Prediction 8: By 2026, 80% of Printer Service Calls Will Be Resolved Virtually by Remote Engineers Using Augmented Reality Support Tools
Associated Drivers
IT Impact
Guidance
Prediction 9: Threatened by Ongoing Secular Decline in the Demand for Office Printing, a Minimum of Two Established Global Printer/MFP Hardware Manufacturers Will Exit the Market by 2025
Associated Drivers
IT Impact
Guidance
Prediction 10: As Document Processing Becomes More Intelligent, by 2026, 70% of Document Scanning in Enterprises Will Be Integrated Within a Business Process
Associated Drivers
IT Impact
Guidance
Advice for Technology Buyers
External Drivers: Detail
Storms of Disruption — Accelerating, Interconnected Uncertainty
Economic Instability — Flurry, Snowball, or Avalanche?
Global Supply Shock — Refocusing on Multisource and Resilience
Digital Business — Stepping Stone to the Future Enterprise
Embracing the Metaverse — New Levels of Immersion
Mainstream ESG — Sustainability Is Measured and Mandatory
Everything as a Service — Thriving Through the Change
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