IDC FutureScape Figure

Figure: IDC FutureScape: Worldwide Imaging, Printing, and Document Solutions 2023 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

Summary of External Drivers

Predictions: Impact on Technology Buyers

Prediction 1: By 2024, 30% of Global Enterprises Will Select Devices with Fewer Features, as They Reevaluate Their Required Functions and Become More Selective About Their Specifications

Associated Drivers

IT Impact

Guidance

Prediction 2: By 2025, 60% of Infrastructure Deployed to Support Print Within Midsize to Large Organizations Will Either Migrate or Originate in the Cloud

Associated Drivers

IT Impact

Guidance

Prediction 3: Driven by Anticipated Legislation, the Recycled and Remanufactured Content of New Print Hardware Will Increase to an Average of 25% by 2026

Associated Drivers

IT Impact

Guidance

Prediction 4: By 2027, 80% of Global Product Manufacturers Will Have Adopted 3D Printing for Serial Production

Drivers

IT Impact

Guidance

Prediction 5: By 2024, the Average Refresh Cycle of a Typical Office Workgroup MFP Will Be Extended by 20% Versus Pre-Pandemic Time Frames

Associated Drivers

IT Impact

Guidance

Prediction 6: By 2023, the Average Total Contract Value of a Print Services Contract Will Be Reduced by 20% in Support of a Smaller Overall Print Fleet and Reduced Demand for Print Due to Hybrid Work

Associated Drivers

IT Impact

Guidance

Prediction 7: By 2023, the Role of eCommerce in the Procurement of Office Copy/Print Products Will Have Increased by 30% Since the Beginning of 2020

Associated Drivers

IT Impact

Guidance

Prediction 8: By 2026, 80% of Printer Service Calls Will Be Resolved Virtually by Remote Engineers Using Augmented Reality Support Tools

Associated Drivers

IT Impact

Guidance

Prediction 9: Threatened by Ongoing Secular Decline in the Demand for Office Printing, a Minimum of Two Established Global Printer/MFP Hardware Manufacturers Will Exit the Market by 2025

Associated Drivers

IT Impact

Guidance

Prediction 10: As Document Processing Becomes More Intelligent, by 2026, 70% of Document Scanning in Enterprises Will Be Integrated Within a Business Process

Associated Drivers

IT Impact

Guidance

Advice for Technology Buyers

External Drivers: Detail

Storms of Disruption — Accelerating, Interconnected Uncertainty

Economic Instability — Flurry, Snowball, or Avalanche?

Global Supply Shock — Refocusing on Multisource and Resilience

Digital Business — Stepping Stone to the Future Enterprise

Embracing the Metaverse — New Levels of Immersion

Mainstream ESG — Sustainability Is Measured and Mandatory

Everything as a Service — Thriving Through the Change

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