TECH BUYER Nov 2022 - IDC Perspective - Doc # US49812422

Transforming the Store: Results of the 2022 Global Retail Operating Model Survey


Leslie Hand
Karen Augustine
Table of Contents

Executive Snapshot

Figure: Executive Snapshot: Transforming the Store

Situation Overview

Growth, Profitability, and Customer Satisfaction Are Critical Retailer Goals

Figure: Retailers' Top Business Priorities

Store Operations Is the Most Common Focus of Retailer Innovation

Figure: Retailers' Top Innovation Areas in the Next Two Years

Retailers Are Implementing Store Operation Innovations, Especially in the United States

Figure: Top Innovative Use Cases/Initiatives for Store Operations

Figure: Top Technologies Used or Planned to Use for Store Operations

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