Executive Snapshot

Figure: Executive Snapshot: What We Learned About Retail Experiential Operations at the 2023 NRF Big Show

Situation Overview

Frictionless Customer Experience

Omni-Channel Self-Service

360-Degree Customer Care

Immersive Experiences

Empowered Workforce Experience

Employee Voice and Belonging

Employee Productivity and Engagement

Intelligent Operations in the Digitized Store

Store Automation

Digital Shelf

Contextualized Inventory Awareness and Management

Digital Twins

Loss and Fraud Prevention

Making It Real with Modular Applications and Flexible Architecture

Advice for the Technology Buyer

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Related Research

Synopsis