Table of Contents
Executive Snapshot
Figure: Executive Snapshot: What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Situation Overview
Frictionless Customer Experience
Omni-Channel Self-Service
360-Degree Customer Care
Immersive Experiences
Empowered Workforce Experience
Employee Voice and Belonging
Employee Productivity and Engagement
Intelligent Operations in the Digitized Store
Store Automation
Digital Shelf
Contextualized Inventory Awareness and Management
Digital Twins
Loss and Fraud Prevention
Making It Real with Modular Applications and Flexible Architecture
Advice for the Technology Buyer
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Related Research
Synopsis